Change search
Link to record
Permanent link

Direct link
BETA
Kuttainen, Christer
Publications (5 of 5) Show all publications
Isaksson, R., Garvare, R., Johnson, M., Kuttainen, C. & Pareis, J. (2015). Sustaining Sweden's Competitive Position: Lean Lifelong Learning (ed.). Paper presented at . Measuring Business Excellence, 19(1), 92-102
Open this publication in new window or tab >>Sustaining Sweden's Competitive Position: Lean Lifelong Learning
Show others...
2015 (English)In: Measuring Business Excellence, ISSN 1368-3047, E-ISSN 1758-8057, Vol. 19, no 1, p. 92-102Article in journal (Refereed) Published
Abstract [en]

The questions in this paper are what options the adult learner has for continued learning and what role universities are playing in providing net-based education. Current options for lifelong learning and improvement opportunities in the educational process are described based on an assessment inspired by principles of Lean Management.Sweden is chosen as an example. The current level of net-based university education and the demand for it is assessed using official Swedish data. Lean Management principles are used as a starting point to define parameters for interest for the adult learner. These parameters are then converted into a five level scale for assessing current performance with focus on university courses. We also study how Swedish County Councils manage their employee education and carry out a check of courses offered by MOOC providers.Lean Management principles in combination with customer focus seem to present relevant parameters for assessing distance education. Preliminary results indicate that Lean Lifelong Learning has a considerable improvement potential. The main reasons for this potential seem to be more of a bureaucratic and political nature, whereas technology and resources appears to be less of an issue.The results have implications for both universities and organisations. The pressure on universities to become more customer focused while at the same time increase cost-effectiveness is likely to increase. Using the customer perspective for educational services and applying Lean principles to education.

National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-7893 (URN)10.1108/MBE-11-2014-0045 (DOI)000214429400009 ()2-s2.0-84928106561 (Scopus ID)651d43e3-8f3a-413f-b42e-dc10ebd339a2 (Local ID)651d43e3-8f3a-413f-b42e-dc10ebd339a2 (Archive number)651d43e3-8f3a-413f-b42e-dc10ebd339a2 (OAI)
Note
Validerad; 2015; Nivå 1; 20150202 (rickg)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-07-10Bibliographically approved
Isaksson, R., Garvare, R., Johnson, M., Kuttainen, C. & Pareis, J. (2014). Life Long Lean Learning: Case Sweden (ed.). In: (Ed.), (Ed.), Performance Management: Designing the High Performing Organization : conferance proceedings. Paper presented at PMA 2014 : 25/06/2014 - 27/06/2014 (pp. 242-253). Aarhus: University of Aarhus
Open this publication in new window or tab >>Life Long Lean Learning: Case Sweden
Show others...
2014 (English)In: Performance Management: Designing the High Performing Organization : conferance proceedings, Aarhus: University of Aarhus , 2014, p. 242-253Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
Aarhus: University of Aarhus, 2014
National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-31599 (URN)5d50eebd-9479-4d58-ad36-86ff301aafb5 (Local ID)9788778826527 (ISBN)5d50eebd-9479-4d58-ad36-86ff301aafb5 (Archive number)5d50eebd-9479-4d58-ad36-86ff301aafb5 (OAI)
Conference
PMA 2014 : 25/06/2014 - 27/06/2014
Note
Godkänd; 2014; 20141022 (rickg)Available from: 2016-09-30 Created: 2016-09-30 Last updated: 2018-03-19Bibliographically approved
Kuttainen, C., Iliachenko, E. & Salehi-Sangari, E. (2005). Pre-adoption customer satisfaction with tourism websites: conjoint analysis of electronic customer relationship management features (ed.). In: (Ed.), (Ed.), The AM2005, Academy of Marketing Conference: . Paper presented at Academy of Marketing Conference : 05/07/2005 - 07/07/2005 (pp. 273).
Open this publication in new window or tab >>Pre-adoption customer satisfaction with tourism websites: conjoint analysis of electronic customer relationship management features
2005 (English)In: The AM2005, Academy of Marketing Conference, 2005, p. 273-Conference paper, Published paper (Refereed)
Abstract [en]

Tourism enterprises can on their websites implement Electronic Customer Relationship Management (e-CRM) features that can promote customer satisfaction and assist in building profitable customer relationships. The present paper incorporates the method of Conjoint Analysis for addressing the effects of e-CRM features on the pre-adoption customer satisfaction of online trip buyers with a tourism website. The study evaluates the profiles of e-CRM features presented as ten hypothetical tourism websites. The results highlight that reservation and product customisation features have the most positive effect on pre-adoption customer satisfaction. Reservation shows also a tendency to boost other low-ranked features in e-CRM profiles. The study supports claims that it is important for potential tourists to be able to reserve and pay for a trip directly on a website. The paper makes a theoretical and methodological contribution to the study of customer satisfaction in an online context. It also provides tourism practitioners with general guidelines on how to design a competitive website.

National Category
Business Administration
Research subject
Industrial Marketing
Identifiers
urn:nbn:se:ltu:diva-35861 (URN)a8fbd1c0-1017-11dc-b9dd-000ea68e967b (Local ID)a8fbd1c0-1017-11dc-b9dd-000ea68e967b (Archive number)a8fbd1c0-1017-11dc-b9dd-000ea68e967b (OAI)
Conference
Academy of Marketing Conference : 05/07/2005 - 07/07/2005
Note
Godkänd; 2005; Bibliografisk uppgift: CD-ROM; 20070601 (ysko)Available from: 2016-09-30 Created: 2016-09-30 Last updated: 2017-11-25Bibliographically approved
Karlsson, T., Kuttainen, C., Pitt, L. & Spyropoulou, S. (2005). Price as a variable in online consumer trade-offs (ed.). Paper presented at . Marketing Intelligence & Planning, 23(4), 350-358
Open this publication in new window or tab >>Price as a variable in online consumer trade-offs
2005 (English)In: Marketing Intelligence & Planning, ISSN 0263-4503, E-ISSN 1758-8049, Vol. 23, no 4, p. 350-358Article in journal (Refereed) Published
Abstract [en]

Purpose - To determine the impact of price on consumer decision making in online environments. Design/methodology/approach - Uses a conjoint experiment to investigate the trade-offs customers make when choosing and to establish their relative weights in online and offline situations. Findings - Finds that customers expect prices to be lower in an online environment than in a traditional sales channel. Research limitations/implications - Despite acknowledged limitations of experimental design and student samples, the findings have both theoretical and practical implications. Practical implications - Marketing planners can use the intelligence gained from conjoint studies such as this to improve the design and implementation of online retail experiences. Originality/value - Compares online and offline shopping environments with specific regard to the importance of price in each in the consumer decision-making processes, a hitherto overlooked issue in marketing research.

National Category
Business Administration
Research subject
Industrial Marketing
Identifiers
urn:nbn:se:ltu:diva-7663 (URN)10.1108/02634500510603456 (DOI)2-s2.0-21344440001 (Scopus ID)61148bd0-7cba-11dc-b50c-000ea68e967b (Local ID)61148bd0-7cba-11dc-b50c-000ea68e967b (Archive number)61148bd0-7cba-11dc-b50c-000ea68e967b (OAI)
Note
Validerad; 2005; 20071017 (ysko)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-07-10Bibliographically approved
Kuttainen, C. (2005). The role of trust in B2B electronic commerce: evidence from two e-marketplaces (ed.). (Doctoral dissertation). Paper presented at . Luleå: Luleå tekniska universitet
Open this publication in new window or tab >>The role of trust in B2B electronic commerce: evidence from two e-marketplaces
2005 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

The primary purpose of the current research has been to examine the roles of interpersonal, interorganizational, and institutional trust in establishing buyer-seller trust in public B2B e-marketplaces (EMP). Interpersonal trust refers to trust within the buyer-seller dyad. Interorganizational trust is trust between organizations, in this case mainly the buying and the selling company versus the e-marketplace. Institutional trust refers to structures that the e-marketplace itself can put in place; for example, the monitoring of transactions. The issue of interest is the role that trust plays in the buyer-seller dyad within the e-marketplace, and how trust in this dyad can be developed; for example through institutional trust-measures. This is an important issue because trust generally is viewed as a necessary ingredient for any successful transaction. Both published research and experience support the perspective that trust is necessary for individuals and companies to adopt the practice and principles of e-commerce, both in B2C and B2B trade. In the current study, the adoption of e-commerce concerns the use of B2B e- marketplaces which are public; that is, they are open to every company. Compared to other risk reducing mechanisms like control, for example through contracts, trust is regarded as a more effective means of enabling transactions between previously unfamiliar buyers and sellers at an e- marketplace. A sufficient number of transactions in turn are desirable and part of liquidity; there must be at least a certain number of members and/or transactions for an e-marketplace to remain viable. To address the study’s research questions, an empirical investigation was conducted which involved a case study at each of two public e-marketplaces. Methodologically, both qualitative and quantitative techniques were used. A research model was developed based upon previous research in both B2C and B2B e-commerce. The research model depicts how the trust antecedents e- marketplace reputation and institutional trust-building measures positively affect trust in both the e-marketplace and the buyer/seller. This trust, in turn, is positively correlated with satisfaction, commitment and intention to do future business. Trust also was hypothesized to lower the buyer’s and seller’s perceived risk of transacting on the e-marketplace. The proposed research model was tested through a survey with buying and selling companies in the two e-marketplaces. Overall, the data support the research model. The study contributes to existing published research by empirically validating the three dimensions of competence, integrity and benevolence, suggesting that buyers and sellers assess the EMP in terms of specific attributes, as opposed to assessing it globally. Likewise, the dimensions of credibility and benevolence are essential components of the trust between a buyer and a seller. The data also suggest that trust in the e-marketplace is associated with perceived risk reduction, and with satisfaction with, and commitment to the e-marketplace. Furthermore, trust in the buyer-seller dyad appears to have a positive impact upon the intention to buy or sell. The data also show that trust can be nurtured primarily through the processes of attribution and prediction. As for managerial implications, management at the two e-marketplaces should devote attention to increasing transparency within their member companies. Measures should be taken to facilitate member companies collecting information about potential buyers or sellers in the e-marketplace.

Abstract [sv]

Denna avhandling undersöker den påverkan som individrelaterat, organisationsrelaterat och institutionsrelaterat förtroende har när det gäller att etablera förtroende mellan köpare och säljare på publika e-handelsplatser. Individrelaterat förtroende syftar på förtroende mellan en köpare och säljare. Organisationsrelaterat förtroende är förtroende mellan organisationer, i detta fall främst det köpande eller säljande företaget och e-handelsplatsen. Institutionsrelaterat förtroende, slutligen, syftar på de strukturer som ehandelsplatsen kan implementera, till exempel övervakning av transaktioner. Studien fokuserar på förtroendets roll i en konstellation bestående av en köpare och en säljare. Detta inkluderar hur förtroende kan utvecklas, till exempel genom institutionella förtroendeskapande åtgärder. Detta är en viktig fråga eftersom förtroende generellt ses som en nödvändig ingrediens för en lyckad transaktion. Både publicerade forskningsresultat och praktisk erfarenhet stöder antagandet att förtroende är viktigt för att privatpersoner och företag ska anamma elektronisk handel. I denna studie avser e-handel användandet av publika e-handelsplatser, det vill säga e-handelsplatser öppna för företag att ansluta sig till. Jämfört med andra riskreducerande mekanismer som kontroll, till exempel via skriftliga avtal, anses förtroende vara ett mer effektivt sätt att få till stånd transaktioner mellan obekanta köpare och säljare på en e-handelsplats. Ur e-handelsplatsens perspektiv är ett tillräckligt stort antal transaktioner i sin tur önskvärda eftersom de leder till likviditet: en kritisk massa av medlemmar och/eller transaktioner som gör e-handelsplatsen ekonomiskt livsduglig. För att svara på undersökningens forskningsfrågor gjordes en studie av två publika e-handelsplatser. Såväl kvantitativa som kvalitativa metoder användes. En forskningsmodell togs fram, baserad på tidigare forskning om förtroende inom konsument- och företagsmarknaden. Forskningsmodellen speglar hur en e-handelsplats rykte och institutionella förtroende positivt påverkar förtroendet för e-handelsplatsen och förtroende inom köpar-säljarkonstellationen. Detta förtroende är i sin tur positivt korrelerat med nöjdhet, engagemang och intentionen att göra framtida affärer. Förtroende antas också vara negativt korrelerat med upplevd risk vad gäller transaktionen. Den föreslagna forskningsmodellen testades med data från en enkätundersökning med köpande och säljande företag anslutna till de två ehandelsplatserna. Generellt sett stöds modellen av insamlade data. Därför bidrar denna studie till tidigare forskning inom området genom att empiriskt bekräfta att förtroende för e-handelsplatsen är korrelerat med upplevd riskreduktion, nöjdhet med och engagemang för e-handelsplatsen. När det gäller förtroende i köpar-säljar-konstellationen är det positivt korrelerat med intentionen att köpa eller sälja i framtiden. Vidare så antyder resultatet att förtroende för e-handelsplatsen kännetecknas av kompetens, integritet och välvillighet. Detta innebär att köpare och säljare utvärderar förtroende gentemot e-handelsplatsen i termerna av dessa tre dimensioner, till skillnad från ett enda, övergripande förtroendebegrepp. Resultatet av studien indikerar också att trovärdighet och välvillighet är två nödvändiga ingredienser i förtroende mellan en köpare och säljare Studien visar också att förtroende mellan köpare och säljare kan stärkas främst genom de två processerna attribution och prediktion. När det gäller praktiska implikationer rekommenderas publika e-handelsplatser att fokusera på ökad transparens mellan köpare och säljare, det vill säga underlätta för företagen att samla information om potentiella köpare och säljare på e-handelsplatsen.

Place, publisher, year, edition, pages
Luleå: Luleå tekniska universitet, 2005. p. 148
Series
Doctoral thesis / Luleå University of Technology 1 jan 1997 → …, ISSN 1402-1544 ; 2005:25
National Category
Business Administration
Research subject
Industrial Marketing
Identifiers
urn:nbn:se:ltu:diva-26551 (URN)ed0b0650-5222-11db-9592-000ea68e967b (Local ID)ed0b0650-5222-11db-9592-000ea68e967b (Archive number)ed0b0650-5222-11db-9592-000ea68e967b (OAI)
Note
Godkänd; 2005; 20061002 (ysko)Available from: 2016-09-30 Created: 2016-09-30 Last updated: 2017-11-24Bibliographically approved

Search in DiVA

Show all publications