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Kamalaldin, A., Sundén, L., Sjödin, D. & Parida, V. (2019). A Relational View on Digital Servitization: Empirical Insights from Provider-Customer Relationships. In: Bigdeli, A.,Kowalkowski, C., Kindström, D., & Baines, T. (Ed.), Proceedings of the Spring Servitization Conference: Delivering Services Growth in the Digital Era. Paper presented at Spring Servitization Conference 2019, 13 - 15 May, 2019, Linköping, Sweden. Birmingham, UK
Open this publication in new window or tab >>A Relational View on Digital Servitization: Empirical Insights from Provider-Customer Relationships
2019 (English)In: Proceedings of the Spring Servitization Conference: Delivering Services Growth in the Digital Era / [ed] Bigdeli, A.,Kowalkowski, C., Kindström, D., & Baines, T., Birmingham, UK, 2019Conference paper, Poster (with or without abstract) (Refereed)
Abstract [en]

Providers are increasingly leveraging digitalization and offering their industrial customers more advanced services which are enabled by digital technologies such as the internet of things, remote monitoring, big data analytics, and artificial intelligence. This trend is referred to as digital servitization, and it is enabling significant changes in how value is created and captured in industrial relationships. In order to fully benefit from digital servitization, providers and customers need to transform their relationships. However, there is limited knowledge on how a provider and a customer govern their dyad relationship in the context of digital servitization. To address this gap, this paper applies the relational view theory as a lens for the purpose of studying how dyad relationships in digital servitization can be successfully governed by parties involved. To that end, research was conducted based on multiple case study of four dyad relationships between Swedish providers and customers that are actively involved in digital servitization. In total, 40 respondents from seven companies were interviewed, and data was analyzed based on thematic analysis approach to identify relevant themes and patterns. Although data collection followed an inductive approach, data aligned with the four determinants of interogranizational competitive advantage suggested by the relational view: complementary resources and capabilities, relation-specific assets, knowledge-sharing routines, and effective governance. The results of this study demonstrate that these determinants have great influence for governing relationships between the provider and customer in digital servitization. This paper provides theoretical contribution to servitization literature by highlighting the importance of relationship governance, and how this is gradually transformed as the relationship develops. This transformation is illustrated in a stepwise framework that can also guide managers in prioritizing activities and investments, and developing governance mechanisms to advance their business relationships in digital servitization context.

Place, publisher, year, edition, pages
Birmingham, UK: , 2019
Keywords
Digital servitization, Digitalization, Governance, Advanced services, Digital business models
National Category
Economics and Business Other Engineering and Technologies not elsewhere specified
Research subject
Entrepreneurship and Innovation
Identifiers
urn:nbn:se:ltu:diva-74258 (URN)978 1 85449 463 4 (ISBN)
Conference
Spring Servitization Conference 2019, 13 - 15 May, 2019, Linköping, Sweden
Projects
DigIn
Funder
Vinnova, 48752
Available from: 2019-06-07 Created: 2019-06-07 Last updated: 2019-07-01Bibliographically approved
Reim, W., Parida, V. & Sjödin, D. (2019). Circular Business Models for the Bio-Economy: A Review and New Directions for Future Research. Sustainability, 11(9), Article ID 2558.
Open this publication in new window or tab >>Circular Business Models for the Bio-Economy: A Review and New Directions for Future Research
2019 (English)In: Sustainability, ISSN 2071-1050, E-ISSN 2071-1050, Vol. 11, no 9, article id 2558Article in journal (Refereed) Published
Abstract [en]

Circular and bio-economy represents a political and industrial initiative to ensure that our society can rely on renewable biological sources while achieving economic growth. However, there is a need to critical review how realistic and feasible such initiatives are towards fulfilling the promised benefits of this economy. The literature on bio-economy often discusses the importance of innovative business models and their role in a successful shift to a bio-economy. Still, much of the discussion that is related to circular business models is fragmented and immature. Therefore, the purpose of this study is to conduct a systematic literature review of circular business model activities and the barriers to a bio-economy. Further, this review provides future research directions for a shift to a bio-economy. This study is based on a systematic review of 42 scientific journal articles and book chapters on a forest-based bio-economy. The business model canvas is used to provide a structured aggregation of the existing circular business models activities being used by the forestry sector. In addition, we develop a framework that describes the barriers to bio-economy-based circular business models and suggest new directions for future research. The study highlights the need for alignment among the elements of a business model as a key condition for its successful implementation in a bio-economy

Place, publisher, year, edition, pages
MDPI, 2019
Keywords
bio-economy, circular economy, business models, circular business models, forest, literature review
National Category
Other Engineering and Technologies not elsewhere specified
Research subject
Entrepreneurship and Innovation
Identifiers
urn:nbn:se:ltu:diva-75076 (URN)10.3390/su11092558 (DOI)000469518700106 ()2-s2.0-85066949345 (Scopus ID)
Note

Validerad;2019;Nivå 2;2019-08-15 (johcin)

Available from: 2019-06-27 Created: 2019-06-27 Last updated: 2019-08-15Bibliographically approved
Parida, V. & Sjödin, D. (2019). Digitalisering som möjliggörare av avancerade tjänsteaffärsmodeller i småföretag i Norrland. In: Karl Wennberg (Ed.), Entreprenörskapför en levande landsbygd: 15 texter om landsbygdsutvecklingoch entreprenörskap i Norrland. 010 Publishers
Open this publication in new window or tab >>Digitalisering som möjliggörare av avancerade tjänsteaffärsmodeller i småföretag i Norrland
2019 (Swedish)In: Entreprenörskapför en levande landsbygd: 15 texter om landsbygdsutvecklingoch entreprenörskap i Norrland / [ed] Karl Wennberg, 010 Publishers, 2019Chapter in book (Other academic)
Abstract [sv]

• Forskning visar att många av Norrlands småföretag är högspecialiserade och kan säkerställa framtida konkurrenskraft genom att utnyttja digitalisering och omvandling av affärsmodeller.

• Företag i alla branscher, men särskilt små och medelstora företag i perifera regioner är dåligt förberedda att dra nytta av digitaliseringens potential.

• Beslutsfattare, branschorganisationer och akademi behöver stödja små och medelstora företag att skapa, leverera och fånga värde genom digitalisering och avancerade tjänsteaffärsmodeller.

• Flertalet småföretag i Norrland kan komma att möta en ”digital paradox” på grund av omogenhet i att bygga digitaliseringsförmågor, samarbeta i industriella ekosystem och möta förändrade kundbehov.

Place, publisher, year, edition, pages
010 Publishers, 2019
National Category
Economics and Business
Identifiers
urn:nbn:se:ltu:diva-76187 (URN)
Available from: 2019-10-01 Created: 2019-10-01 Last updated: 2019-10-01
Sundén, L., Sjödin, D. & Parida, V. (2019). Ecosystem Business Models for Smart City Platforms. In: Bigdeli, A., Kowalkowski, C., Kindström, D., Baines, T. (Ed.), Ecosystem Business Models for Smart City Platforms: . Paper presented at 8th Spring Servitization Conference 13-15 May 2019.
Open this publication in new window or tab >>Ecosystem Business Models for Smart City Platforms
2019 (English)In: Ecosystem Business Models for Smart City Platforms / [ed] Bigdeli, A., Kowalkowski, C., Kindström, D., Baines, T., 2019Conference paper, Poster (with or without abstract) (Other academic)
Abstract [en]

Initiative towards “smart cities”, where digital technologies enable infrastructure, companies and inhabitants to interact and co-create value are increasing as a consequence of urbanization and digitalization. Indeed emphasis on smart cities has attracted considerable attention in research during the last decade and traditional B2B companies are increasingly providing smart city offerings. In most cases this includes investing in a digital platform where companies can share data with ecosystem actors, such as municipalities, infrastructure owners and utility companies, and build new value-adding services for diverse categories of customers. However, many companies are uncertain about their new role and ability to offer new service business models that would create, deliver and capture value from the digital platform. Research so far provide limited insights in on how actors develop new business models and their relationship with ecosystem partners in the smart city context. Thus, this study builds on platform theory with the purpose to enhance understanding how firms aligns ecosystem actor roles for smart city business models through digital platform. 

 

The research adopted an exploratory multiple case study design to capture insights from two industrial ecosystems in the housing and utility industries. To enhance understanding about how actors collaborate to develop smart city platforms, 35 semi-structured interviews were performed with different ecosystem actors, and were analysed using MAXQDA software. The preliminary findings reveal answers to questions like: what challenges are connected to smart city business models? And what value do different actors generate through digital platforms and how do they capture and distribute value? Further, we develop a framework connecting actor roles, to the design of the digital platform and associated business models contributing to the smart city. Thus, this study provides valuable insights to both academia and practitioners related to business models enabled by digital platforms in the smart city context. 

National Category
Economics and Business
Research subject
Entrepreneurship and Innovation
Identifiers
urn:nbn:se:ltu:diva-74680 (URN)
Conference
8th Spring Servitization Conference 13-15 May 2019
Available from: 2019-06-18 Created: 2019-06-18 Last updated: 2019-06-18
Reim, W., Parida, V. & Sjödin, D. (2019). GLOBAL IMPLEMENTATION OF CIRCULAR BUSIENSS MODELS – DECISION SUPPORT. In: Spring Servitization Conference: . Paper presented at Spring Servitization Conference.
Open this publication in new window or tab >>GLOBAL IMPLEMENTATION OF CIRCULAR BUSIENSS MODELS – DECISION SUPPORT
2019 (English)In: Spring Servitization Conference, 2019Conference paper, Published paper (Refereed)
Abstract [en]

Purpose: Circular business models have a huge potential to lead to economic, social and environmental benefits. But in order to archive this it is crucial to reach global implementation. Therefore, the purpose of this paper is to investigate how firms can assess the potential and criteria for implementing circular business models in different global markets.

Design/Methodology/Approach: To reach the stated purpose, we have adopted a quantitative research approach and undertaken 25 explorative interviews in three large Swedish manufacturing companies and their global service network.

Findings: In this paper, a decision support tool to choose the appropriate circular business model for global implementation has been developed that facilitates the first steps towards circular business models implementation. It identifies eleven criteria that should be analysed to decide the appropriate circular business model.

Originality/Value: Circular business models have not yet reached wide implementation. One reason is that they are often presented as one fits all solutions but this is not appropriate for global implementation. Therefore, the decision tree that is developed in this paper helps companies to choose the circular business model that is most appropriate for a specific product in a specific market.

Keywords
Circular business models, Servitization, Product-Service Systems (PSS), Global markets, Service network, Decision making
National Category
Business Administration
Research subject
Entrepreneurship and Innovation
Identifiers
urn:nbn:se:ltu:diva-74299 (URN)
Conference
Spring Servitization Conference
Available from: 2019-06-10 Created: 2019-06-10 Last updated: 2019-09-06
Sjödin, D., Frishammar, J. & Thorgren, S. (2019). How Individuals Engage in the Absorption of New External Knowledge: A Process Model of Absorptive Capacity. The Journal of product innovation management, 36(3), 356-380
Open this publication in new window or tab >>How Individuals Engage in the Absorption of New External Knowledge: A Process Model of Absorptive Capacity
2019 (English)In: The Journal of product innovation management, ISSN 0737-6782, E-ISSN 1540-5885, Vol. 36, no 3, p. 356-380Article in journal (Refereed) Published
Abstract [en]

This paper offers a process model of how individuals engage in the absorption of new external knowledge. Data collection is centered on the experiences of knowledge workers in recognizing, assimilating, and applying external knowledge. The process model delineates how individuals engage in the absorptive capacity (AC) process through: (1) valuing knowledge potential by assessing the motivation to assimilate knowledge and by evaluating technological feasibility, which together constitute the recognition of value; (2) corroborating knowledge value by ensuring legitimacy and demonstrating a shared understanding of the business value in achieving knowledge assimilation; and (3) championing knowledge integration by lobbying for support and securing resources in order to integrate and apply the knowledge within the organization, ultimately ensuring that knowledge is exploited. The process model clarifies how an individual’s proficiency in external knowledge absorption activities can result in three possible outcomes: knowledge is exploited, knowledge is terminated, or knowledge gets “stuck” in limbo. These findings contribute to the AC literature by underscoring the pivotal role of individual engagements in recognition, assimilation, and application of external knowledge and add new elements and a process perspective to the understanding of the path from potential to realized AC. The paper also provides insights into how individuals and firms can better manage knowledge absorption in practice.

Place, publisher, year, edition, pages
John Wiley & Sons, 2019
National Category
Other Engineering and Technologies not elsewhere specified
Research subject
Entrepreneurship and Innovation
Identifiers
urn:nbn:se:ltu:diva-73594 (URN)10.1111/jpim.12482 (DOI)000462884300004 ()2-s2.0-85063665665 (Scopus ID)
Note

Validerad;2019;Nivå 2;2019-04-11 (oliekm)

Available from: 2019-04-11 Created: 2019-04-11 Last updated: 2019-08-23Bibliographically approved
Sjödin, D. (2019). Hur individer driver kunskapsabsorption— Internainnovatörer möjliggör teknologiskiften i tillverkningsindustrin. Management of Innovation and Technology
Open this publication in new window or tab >>Hur individer driver kunskapsabsorption— Internainnovatörer möjliggör teknologiskiften i tillverkningsindustrin
2019 (Swedish)In: Management of Innovation and TechnologyArticle in journal (Other (popular science, discussion, etc.)) Published
Abstract [sv]

Svensk tillverkande industri möter ett stort omställningstryck till följd av teknologiskiften relaterade till digitalisering, automatisering och elektrifiering. Interna innovatörer har en nyckelroll i omställningen, men möter ofta motstånd när de försöker omsätta ny extern kunskap internt. Vår forskning visar hur individer kan övervinna detta motstånd kan genom att aktivt driva kunskapsabsorption genom olika faser.  

Place, publisher, year, edition, pages
Stiftelsen IMIT, 2019
Keywords
absorptive capacity, individer, digitalisering, automatisering, elektrifiering
National Category
Business Administration Other Engineering and Technologies not elsewhere specified
Research subject
Entrepreneurship and Innovation
Identifiers
urn:nbn:se:ltu:diva-76186 (URN)
Available from: 2019-10-01 Created: 2019-10-01 Last updated: 2019-10-17Bibliographically approved
Sjödin, D. (2019). Knowledge processing and ecosystem co-creation for process innovation: Managing joint knowledge processing in process innovation projects. The International Entrepreneurship and Management Journal, 15(1), 135-162
Open this publication in new window or tab >>Knowledge processing and ecosystem co-creation for process innovation: Managing joint knowledge processing in process innovation projects
2019 (English)In: The International Entrepreneurship and Management Journal, ISSN 1554-7191, E-ISSN 1555-1938, Vol. 15, no 1, p. 135-162Article in journal (Refereed) Published
Abstract [en]

Process innovation drives industrial competitiveness and sustainability but remains elusive since it requires co-creation and the sharing of idiosyncratic design knowledge in ecosystems of providers and customers of process equipment. This paper investigates how firms can manage knowledge processing through co-creation in joint process innovation projects. Analysis of cross-comparative case studies –including nine industrial ecosystem actors – identifies three types of technological challenge (complexity, novelty and customization) that creates knowledge-processing requirements (uncertainty, equivocality) during the value co-creation process. To manage these knowledge-processing requirements, this paper explains how three joint knowledge-processing strategies (joint problem solving, open communication and end-user involvement) help ecosystem partners make sense of the requirements and demands in process innovation. In this context, the procurement approach (such as contracting and relationship development) helps to facilitate higher levels of joint knowledge processing, drawing on the diverse knowledge of ecosystem actors to secure successful process-innovation outcomes. The present study contributes to the emerging literature on co-creation in process innovation by developing a framework that highlights the knowledge-processing dynamics in ecosystem relationships for process innovation. The implications for management extends to a practical tool that guides project managers in ensuring appropriate levels of joint knowledge processing among ecosystem actors.

Place, publisher, year, edition, pages
Springer, 2019
Keywords
Process innovation, Process Development, Networks, Open innovation, Value co-creation
National Category
Other Engineering and Technologies not elsewhere specified
Research subject
Entrepreneurship and Innovation
Identifiers
urn:nbn:se:ltu:diva-71862 (URN)10.1007/s11365-018-0550-3 (DOI)000462293400008 ()
Note

Validerad;2019;Nivå 2;2019-04-11 (oliekm)

Available from: 2018-12-03 Created: 2018-12-03 Last updated: 2019-04-11Bibliographically approved
Sjödin, D., Parida, V. & Kohtamäki, M. (2019). Relational governance strategies for advanced service provision: Multiple paths to superior financial performance in servitization. Journal of Business Research, 101, 906-915
Open this publication in new window or tab >>Relational governance strategies for advanced service provision: Multiple paths to superior financial performance in servitization
2019 (English)In: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 101, p. 906-915Article in journal (Refereed) Published
Abstract [en]

The ability of manufacturing companies to offer advanced services and achieve superior financial performance remains an open question in the servitization literature. One central question relates to how providers govern customer relationships to realize profits through servitization. This study addresses this question by unraveling the complex relations between advanced service provision, relational governance strategies, and the financial performance of manufacturing firms. Drawing on a dataset of 50 Swedish advanced service providers, this study uses a configurational comparative method—namely, fuzzy-set qualitative comparative analysis (fsQCA)—to identify the influence of configurations of governance conditions (i.e., service innovation, perceived switching costs, the attractiveness of alternatives, and explicit contracts) on firm performance. This study contributes through the identification of three alternative governance strategies that enable advanced service providers to benefit from service provision: 1) innovation governance strategy (high service innovation, low attractiveness of alternatives, and low use of explicit contracts); 2) relational governance strategy (high service innovation, high perceived switching costs, and low use of explicit contracts); and 3) market-based governance strategy (high service innovation, low perceived switching costs, high attractiveness of alternatives, and high use of explicit contracts). These results enrich the literature on servitization and advanced services by reflecting the need to apply diverse relational governance strategies. The results suggest multiple paths to superior financial performance.

Place, publisher, year, edition, pages
Elsevier, 2019
Keywords
Digital servitization, Product-service systems (PSS), Relational governance, Service innovation, Relational contracting, Servitization
National Category
Other Engineering and Technologies not elsewhere specified
Research subject
Entrepreneurship and Innovation
Identifiers
urn:nbn:se:ltu:diva-73337 (URN)10.1016/j.jbusres.2019.02.042 (DOI)000473379000092 ()2-s2.0-85060537202 (Scopus ID)
Note

Validerad;2019;Nivå 2;2019-07-11 (johcin)

Available from: 2019-03-28 Created: 2019-03-28 Last updated: 2019-08-15Bibliographically approved
Parida, V., Sjödin, D. & Reim, W. (2019). Reviewing Literature on Digitalization, Business Model Innovation, and Sustainable Industry: Past Achievements and Future Promises. Sustainability, 11(2), Article ID 391.
Open this publication in new window or tab >>Reviewing Literature on Digitalization, Business Model Innovation, and Sustainable Industry: Past Achievements and Future Promises
2019 (English)In: Sustainability, ISSN 2071-1050, E-ISSN 2071-1050, Vol. 11, no 2, article id 391Article in journal (Refereed) Published
Abstract [en]

Digitalization is revolutionizing the way business is conducted within industrial value chains through the use of Internet of Things (IoT) technologies, intensive data exchange and predictive analytics. However, technological application on its own is not enough; profiting from digitalization requires business model innovation such as making the transition to advanced service business models. Yet, many research gaps remain in analyzing how industrial companies can leverage digitalization to transform their business models to achieve sustainability benefits. Specifically, challenges related to value creation, value delivery, and value capture components of business model innovation need further understanding as well as how alignment of these components drive sustainable industry initiatives. Thus, this special issue editorial attempts to take stock of the emerging research field through a literature review and providing a synthesis of special issue contributions. In doing so, we contribute by developing a framework that communicates and sets the direction for future research by linking digitalization, business model innovation, and sustainability in industrial settings.

Place, publisher, year, edition, pages
MDPI, 2019
Keywords
digitalization, business model innovation, advanced services, digital services, product–service systems (PSS), sustainability, circular economy, value creation, value capture
National Category
Other Engineering and Technologies not elsewhere specified
Research subject
Entrepreneurship and Innovation
Identifiers
urn:nbn:se:ltu:diva-72708 (URN)10.3390/su11020391 (DOI)000457129900095 ()2-s2.0-85059981198 (Scopus ID)
Note

Validerad;2019;Nivå 2;2019-01-28 (svasva)

Available from: 2019-01-28 Created: 2019-01-28 Last updated: 2019-02-22Bibliographically approved
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Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0001-5464-2007

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