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Isaksson, R. (2019). A proposed preliminary maturity grid for assessing sustainability reporting based on quality management principles. The TQM Journal, 31(3), 451-466
Open this publication in new window or tab >>A proposed preliminary maturity grid for assessing sustainability reporting based on quality management principles
2019 (English)In: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274X, Vol. 31, no 3, p. 451-466Article in journal (Refereed) Published
Abstract [en]

Purpose

Sustainability reports (SRs) could be viewed as organisational measurements of sustainability performance. The purpose of this paper is to discuss how well SRs are measuring and communicating sustainability and how reporting could be assessed and improved by presenting a maturity grid based on quality management principles.

Design/methodology/approach

Quality management students have assessed publicly available SRs. A total of 55 student assessments have been analysed by the author and used to indicate how understandable reports are. Quality management principles and input from the student assessments have been used to propose a maturity grid for sustainability reporting quality.

Findings

The indication is that SRs are not easy to interpret. The word sustainability aspect used should be replaced with impact on vital stakeholder needs. Guidelines for analysing reports could be improved by using process focus to clearly describe scope of reporting as the entire value chain.

Research limitations/implications

Results are limited to assessing how sustainability is measured. How sustainable the organisations are is not assessed. The research is ongoing, and the proposed matrix is preliminary needing validation and further modification.

Practical implications

The proposed maturity grid for sustainability reporting forms a good basis for further development of SRs and the critical review of them.

Social implications

Results indicate a need to report sustainability in the entire value chain and to focus more on vital stakeholder needs such as poverty and climate change.

Originality/value

The paper discusses a field of synergies between quality and sustainability management, which is important but still sparingly researched.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2019
Keywords
Quality management principles, Value chain, Sustainability reporting, Maturity grid, Agenda 2030, Stakeholder focus
National Category
Reliability and Maintenance
Research subject
Quality Technology & Management
Identifiers
urn:nbn:se:ltu:diva-73593 (URN)10.1108/TQM-12-2017-0167 (DOI)
Note

Validerad;2019;Nivå 1;2019-04-29 (johcin)

Available from: 2019-04-11 Created: 2019-04-11 Last updated: 2019-04-29Bibliographically approved
Isaksson, R. (2019). Creating a sense of urgency for sustainable development: Testing two system models. Journal of Cleaner Production, 227, 1173-1184
Open this publication in new window or tab >>Creating a sense of urgency for sustainable development: Testing two system models
2019 (English)In: Journal of Cleaner Production, ISSN 0959-6526, E-ISSN 1879-1786, Vol. 227, p. 1173-1184Article in journal (Refereed) Published
Abstract [en]

In spite of good coverage of sustainability and sustainable development both in scientific journals and other publications, humanity is on a steady unsustainable track consuming more than is produced. Understanding of change needs, does not seem to convert into sufficient change action. Sustainability issues are often complex, interdependent and hard to comprehend, indicating that sustainable development, in addition to change willingness, requires a holistic perspective. Seeing and understanding systems - systems thinking - is important. This implies that sense-making of systems and of sustainable development is important as a prerequisite for change. Possibilities of realising synergies between quality management and sustainable development are often discussed but do often not seem to be fully realised. This paper tests two system models from Quality Management in the context of sustainability in cement manufacturing and building material production. The indicative results suggest that the proposed system models are able to describe and identify improvement opportunities that could be used to create interest for change.

Place, publisher, year, edition, pages
Elsevier, 2019
National Category
Reliability and Maintenance
Research subject
Quality Technology & Management
Identifiers
urn:nbn:se:ltu:diva-73790 (URN)10.1016/j.jclepro.2019.04.177 (DOI)000470939600100 ()2-s2.0-85065033293 (Scopus ID)
Note

Validerad;2019;Nivå 2;2019-04-30 (johcin)

Available from: 2019-04-30 Created: 2019-04-30 Last updated: 2019-08-14Bibliographically approved
Isaksson, R. (2016). Process based system models for detecting opportunities and threats: the case of World Cement Production (ed.). International Journal of Quality and Service Sciences, 8(3), 246-262
Open this publication in new window or tab >>Process based system models for detecting opportunities and threats: the case of World Cement Production
2016 (English)In: International Journal of Quality and Service Sciences, ISSN 1756-669X, E-ISSN 1756-6703, Vol. 8, no 3, p. 246-262Article in journal (Refereed) Published
Abstract [en]

Purpose

Visualising change needs could be complex. One way of sense-making is to use process-based system models. Global warming requires major changes in many fields and especially for cement manufacturing, which represents a growing portion of man-made carbon emissions. The industry has proposed measures for change, but it is difficult to assess how good these are and more sense-making is needed to clarify the situation. The purpose of this paper is to visualise opportunities and threats for global cement manufacturing in the context of global warming, using a process-based system model.

Design/methodology/approach

Available data for cement manufacturing and for carbon emissions are combined both historically and as predictions based on chosen key performance indicators. These indicators are related to a chosen process-based system model.

Findings

The results indicate that the global cement industry does not have a viable plan to reduce carbon emissions sufficiently to comply with the objectives of maintaining global warming below 2°C. The application of the process-based system model indicates that it has the ability to visualise important opportunities and threats at the level of global processes.

Practical implications

The challenges of the world cement industry with reducing carbon emissions are highlighted. This information could be useful as a driver for change.

Originality/value

The paper provides insights into process-based improvement work related to cement industry carbon emissions.

National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-11857 (URN)10.1108/IJQSS-05-2016-0043 (DOI)2-s2.0-84988430954 (Scopus ID)ae1576c0-ecdd-45bc-adb6-a0e1ca89b40b (Local ID)ae1576c0-ecdd-45bc-adb6-a0e1ca89b40b (Archive number)ae1576c0-ecdd-45bc-adb6-a0e1ca89b40b (OAI)
Note

Validerad; 2016; Nivå 1; 2016-10-14 (andbra)

Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-03-19Bibliographically approved
Siva, V., Gremyr, I., Bergquist, B., Garvare, R., Zobel, T. & Isaksson, R. (2016). The Support of Quality Management for Sustainable Development: A Literature Review (ed.). Journal of Cleaner Production, 138(2), 148-157
Open this publication in new window or tab >>The Support of Quality Management for Sustainable Development: A Literature Review
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2016 (English)In: Journal of Cleaner Production, ISSN 0959-6526, E-ISSN 1879-1786, Vol. 138, no 2, p. 148-157Article in journal (Refereed) Published
Abstract [en]

Quality Management is considered to be suitable as support forthe integration of sustainability considerations in areas such as productdevelopment. The purpose of this paper is to review research in whichQuality Management methods, tools or practices have been used inconjunction with sustainable development initiatives. We have identifiedfour themes that synthesize the research on Quality Management and itssupport to approaches for sustainable development: (1) supportingsustainability through integration of management systems, (2) QualityManagement as support to the implementation of Environmental ManagementSystems and to the management of sustainability, (3) supportingintegration of sustainability considerations in daily work, and (4)supporting stakeholder management and customer focus. By far the mostresearch has been conducted within the first two themes. This paper alsocontributes with proposals for future research, such as the need to movebeyond existing standards and management systems to enable more radicalimprovements, and the need for empirical evidence of the effect ofintegrated management systems on environmental performance. We alsohighlight the point that Quality Management practices and tools must bedeveloped and adapted in order to support sustainability considerations.

Keywords
Other technology - Environmental engineering, Industrial engineering and economy - Industrial organisation, administration and economics, Övriga teknikvetenskaper - Miljöteknik, Industriell teknik och ekonomi - Industriell organisation, administration och ekonomi
National Category
Reliability and Maintenance Environmental Management
Research subject
Quality Technology and Management; Environmental Management; Effective innovation and organisation (AERI)
Identifiers
urn:nbn:se:ltu:diva-13530 (URN)10.1016/j.jclepro.2016.01.020 (DOI)000386739000002 ()2-s2.0-84957927270 (Scopus ID)cc04ebf5-0ad9-484c-a4b7-7a0e9fd48976 (Local ID)cc04ebf5-0ad9-484c-a4b7-7a0e9fd48976 (Archive number)cc04ebf5-0ad9-484c-a4b7-7a0e9fd48976 (OAI)
Note

Validerad; 2016; Nivå 2; 2016-11-17 (rokbeg)

Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-07-10Bibliographically approved
Isaksson, R., Garvare, R., Johnson, M., Kuttainen, C. & Pareis, J. (2015). Sustaining Sweden's Competitive Position: Lean Lifelong Learning (ed.). Paper presented at . Measuring Business Excellence, 19(1), 92-102
Open this publication in new window or tab >>Sustaining Sweden's Competitive Position: Lean Lifelong Learning
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2015 (English)In: Measuring Business Excellence, ISSN 1368-3047, E-ISSN 1758-8057, Vol. 19, no 1, p. 92-102Article in journal (Refereed) Published
Abstract [en]

The questions in this paper are what options the adult learner has for continued learning and what role universities are playing in providing net-based education. Current options for lifelong learning and improvement opportunities in the educational process are described based on an assessment inspired by principles of Lean Management.Sweden is chosen as an example. The current level of net-based university education and the demand for it is assessed using official Swedish data. Lean Management principles are used as a starting point to define parameters for interest for the adult learner. These parameters are then converted into a five level scale for assessing current performance with focus on university courses. We also study how Swedish County Councils manage their employee education and carry out a check of courses offered by MOOC providers.Lean Management principles in combination with customer focus seem to present relevant parameters for assessing distance education. Preliminary results indicate that Lean Lifelong Learning has a considerable improvement potential. The main reasons for this potential seem to be more of a bureaucratic and political nature, whereas technology and resources appears to be less of an issue.The results have implications for both universities and organisations. The pressure on universities to become more customer focused while at the same time increase cost-effectiveness is likely to increase. Using the customer perspective for educational services and applying Lean principles to education.

National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-7893 (URN)10.1108/MBE-11-2014-0045 (DOI)000214429400009 ()2-s2.0-84928106561 (Scopus ID)651d43e3-8f3a-413f-b42e-dc10ebd339a2 (Local ID)651d43e3-8f3a-413f-b42e-dc10ebd339a2 (Archive number)651d43e3-8f3a-413f-b42e-dc10ebd339a2 (OAI)
Note
Validerad; 2015; Nivå 1; 20150202 (rickg)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-07-10Bibliographically approved
Isaksson, R., Garvare, R. & Johnson, M. (2015). The crippled bottom line: measuring and managing sustainability (ed.). Paper presented at . International Journal of Productivity and Performance Management, 64(3), 334-355
Open this publication in new window or tab >>The crippled bottom line: measuring and managing sustainability
2015 (English)In: International Journal of Productivity and Performance Management, ISSN 1741-0401, E-ISSN 1758-6658, Vol. 64, no 3, p. 334-355Article in journal (Refereed) Published
Abstract [en]

PurposeSustainability can be assessed in the dimensions Profit, Planet and People. A problem with the approach is that these dimensions cannot be added. Another problem is that performance seldom is related to global system boundaries. The purpose of this paper is to study the "what" of sustainability by linking this to global boundaries and proposing "how" we could manage change towards sustainability.Design/methodology/approachSustainability definitions are reviewed to identify main stakeholders. People value defined as utility is compared to Planet harm as carbon emissions and People harm as prices of products. This approach is examined in business studying the global processes of housing, transporting, providing food and cement manufacturing.FindingsThe relative indicators with focus on People utility compare to Planet and People harm seem to be relevant for measuring the level of sustainability. The Crippled Bottom Line of People value/Planet harm and People value/Planet harm is proposed as the “what” to measure and the change process of “understanding-defining-measuring-communicating-leading change” is proposed as the “how” to change.Research limitations/implicationsThe research is based on identifying the main stakeholders based on sustainability definitions and from that point mostly on deductive reasoning.Practical implicationsThe practical implications are that organizations could define sustainability indicators with objectives that are linked to global limits. Originality/valueThe paper contributes to the discussion of how to link global limits to organizational measurements and targets

National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-6556 (URN)10.1108/IJPPM-09-2014-0139 (DOI)000213251800002 ()2-s2.0-84923327473 (Scopus ID)4caa8e92-bcaf-4a03-ba00-dd97b329bdaf (Local ID)4caa8e92-bcaf-4a03-ba00-dd97b329bdaf (Archive number)4caa8e92-bcaf-4a03-ba00-dd97b329bdaf (OAI)
Note
Validerad; 2015; Nivå 1; 20150129 (andbra)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-07-10Bibliographically approved
Isaksson, R., Garvare, R., Johnson, M., Kuttainen, C. & Pareis, J. (2014). Life Long Lean Learning: Case Sweden (ed.). In: (Ed.), (Ed.), Performance Management: Designing the High Performing Organization : conferance proceedings. Paper presented at PMA 2014 : 25/06/2014 - 27/06/2014 (pp. 242-253). Aarhus: University of Aarhus
Open this publication in new window or tab >>Life Long Lean Learning: Case Sweden
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2014 (English)In: Performance Management: Designing the High Performing Organization : conferance proceedings, Aarhus: University of Aarhus , 2014, p. 242-253Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
Aarhus: University of Aarhus, 2014
National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-31599 (URN)5d50eebd-9479-4d58-ad36-86ff301aafb5 (Local ID)9788778826527 (ISBN)5d50eebd-9479-4d58-ad36-86ff301aafb5 (Archive number)5d50eebd-9479-4d58-ad36-86ff301aafb5 (OAI)
Conference
PMA 2014 : 25/06/2014 - 27/06/2014
Note
Godkänd; 2014; 20141022 (rickg)Available from: 2016-09-30 Created: 2016-09-30 Last updated: 2018-03-19Bibliographically approved
Isaksson, R., Garvare, R. & Johnson, M. (2014). The crippled bottom line: measuring sustainability (ed.). In: (Ed.), (Ed.), Performance Management: Designing the High-Performing Organization. Paper presented at PMA 2014 : 25/06/2014 - 27/06/2014 (pp. 562-472). Aarhus: University of Aarhus
Open this publication in new window or tab >>The crippled bottom line: measuring sustainability
2014 (English)In: Performance Management: Designing the High-Performing Organization, Aarhus: University of Aarhus , 2014, p. 562-472Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
Aarhus: University of Aarhus, 2014
National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-38645 (URN)d1748697-e968-418a-a685-a5fede449900 (Local ID)9788778826527 (ISBN)d1748697-e968-418a-a685-a5fede449900 (Archive number)d1748697-e968-418a-a685-a5fede449900 (OAI)
Conference
PMA 2014 : 25/06/2014 - 27/06/2014
Note
Godkänd; 2014; 20141022 (rickg)Available from: 2016-10-03 Created: 2016-10-03 Last updated: 2018-03-19Bibliographically approved
Isaksson, R. & Johnsson, M. (2013). A preliminary model for assessing university sustainability from the student perspective (ed.). Paper presented at . Sustainability, 5(9), 3690-3701
Open this publication in new window or tab >>A preliminary model for assessing university sustainability from the student perspective
2013 (English)In: Sustainability, ISSN 2071-1050, E-ISSN 2071-1050, Vol. 5, no 9, p. 3690-3701Article in journal (Refereed) Published
Abstract [en]

This paper assesses university sustainability from the perspective of the interested student. A set of questions for a university website analysis is proposed and preliminary results for Swedish universities are presented. The university website analysis intends to emulate a student looking for a university working with sustainable development. University ranking is compared with the results from the sustainability assessment. Results from the study are based on university website analysis of 18 Swedish universities out of a total of 30. Universities are grouped in high ranked, low ranked and benchmark universities. For the majority of the studied universities it was possible to extract the information needed for a sustainability assessment from the website, which indicates that further development of the method is of interest. The average level of performance in the assessment was found to be less than 50% of the maximum of the proposed scale. With Sweden generally being a leading nation in sustainable development the results are below of what could be expected. Ranking, based on the Swedish ranking system does not seem to predict university sustainability performance. The indication is that Gothenburg University, while having further improvement potential, could be considered a benchmark in the Swedish context.

National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-14817 (URN)10.3390/su5093690 (DOI)000325021000005 ()2-s2.0-84887102633 (Scopus ID)e3cf530c-e1cf-461c-9e5e-cb4e49d47a04 (Local ID)e3cf530c-e1cf-461c-9e5e-cb4e49d47a04 (Archive number)e3cf530c-e1cf-461c-9e5e-cb4e49d47a04 (OAI)
Note
Validerad; 2013; 20131104 (andbra)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-07-10Bibliographically approved
Isaksson, R., Johnsson, M. & Garvare, R. (2013). Towards a model for measuring university sustainability (ed.). In: (Ed.), Lidia Garcia; Arturo Rodriguez-Castellanos; Jon Barrutia-Guenaga (Ed.), Proceedings of the 5th European Conference on Intellectual Capital: . Paper presented at European Conference on Intellectual Capital : 11/04/2013 - 12/04/2013. Reading
Open this publication in new window or tab >>Towards a model for measuring university sustainability
2013 (English)In: Proceedings of the 5th European Conference on Intellectual Capital / [ed] Lidia Garcia; Arturo Rodriguez-Castellanos; Jon Barrutia-Guenaga, Reading, 2013Conference paper, Published paper (Refereed)
Abstract [en]

The multitude of challenges related to sustainable development require, not only a shift in mind‐set but also high competence in most sectors of employment. But how could we know if a university education is going to provide necessary competence in sustainable development? A model being developed to measure university sustainability is the Assessment Instrument of Sustainability in Higher Education (AISHE). Using the logic of self‐assessment and based on the Triple Bottom Line this model deals with operations, education, research, interaction with society and core values with a so called identity module. The model makes an operationalization of sustainable development and its structure should be usable for constructing a quick assessment system similar to those of many business excellence models. Finding out the level of university sustainability is clearly not very easy for presumptive students. Furthermore, we can assume that since being sustainable is politically correct there is a risk of “sustainability washing” of information provided. Current university ranking systems do not seem to correspond well with how universities are working with sustainable development. The research question is if the AISHE‐model could be converted into a credible quick assessment tool by relying on information provided by the university web‐site. For this to work the university needs to have a culture that promotes transparency. With the rapid development of information technology it could be expected that more and more countries will have the conditions for using web‐sites for providing the necessary information. Swedish university web‐sites are used for testing the model. Sweden has a high level of transparency and is therefore thought to form a suitable example. This paper deals with conceptual development of the assessment model. Further studies will be carried out to validate the model. Results indicate that a structured web‐site analysis can be used to quantify information that is organised according to chosen partsof the AISHE‐model. The first results indicate that Swedish universities still have a long way to go in becoming sustainable.

Place, publisher, year, edition, pages
Reading: , 2013
National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-34958 (URN)946a2432-5a92-4fcb-930e-ec971e1befca (Local ID)978-1-909507-13-5 (ISBN)978-1-909507-15-9 (ISBN)946a2432-5a92-4fcb-930e-ec971e1befca (Archive number)946a2432-5a92-4fcb-930e-ec971e1befca (OAI)
Conference
European Conference on Intellectual Capital : 11/04/2013 - 12/04/2013
Note
Godkänd; 2013; 20130527 (rickg)Available from: 2016-09-30 Created: 2016-09-30 Last updated: 2018-03-19Bibliographically approved
Organisations
Identifiers
ORCID iD: ORCID iD iconorcid.org/0000-0002-6487-5522

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