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Svensson, Magnus
Publications (10 of 10) Show all publications
Svensson, M. & Wiklund, H. (2007). The usage of the customer concept in the service sector: a discussion with base in educational organisations (ed.). In: (Ed.), Proceedings of the 10th International Conference on Quality Management for Organisational and Regional Development: . Paper presented at International Conference on Quality Management for Organisational and Regional Development : 18/06/2007 - 20/06/2007.
Open this publication in new window or tab >>The usage of the customer concept in the service sector: a discussion with base in educational organisations
2007 (English)In: Proceedings of the 10th International Conference on Quality Management for Organisational and Regional Development, 2007Conference paper, Published paper (Refereed)
National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-37888 (URN)c0fe8210-9d7d-11dc-9810-000ea68e967b (Local ID)c0fe8210-9d7d-11dc-9810-000ea68e967b (Archive number)c0fe8210-9d7d-11dc-9810-000ea68e967b (OAI)
Conference
International Conference on Quality Management for Organisational and Regional Development : 18/06/2007 - 20/06/2007
Note

Godkänd; 2007; Bibliografisk uppgift: Konferensen finns på CD-ROm; 20071128 (evan)

Available from: 2016-10-03 Created: 2016-10-03 Last updated: 2018-03-16Bibliographically approved
Svensson, M. & Klefsjö, B. (2006). TQM-based self-assessment in the education sector: experiences from a Swedish upper secondary school project (ed.). Paper presented at . Quality Assurance in Education, 14(4), 299-323
Open this publication in new window or tab >>TQM-based self-assessment in the education sector: experiences from a Swedish upper secondary school project
2006 (English)In: Quality Assurance in Education, ISSN 0968-4883, E-ISSN 1758-7662, Vol. 14, no 4, p. 299-323Article in journal (Refereed) Published
Abstract [en]

Purpose - The purpose of this paper is to describe a self-assessment project, the steps taken and the tools used, and above all, focus on the evaluation made after the decision to discontinue, learning and acquiring knowledge about self-assessment as a methodology in educational organizations. Design/methodology/approach - In order to investigate the experiences of the project, interviews were conducted with the Upper Secondary Education Officer and with ten School Principals and a questionnaire was administered to gather opinions among the other staff members. The analysis mainly consisted of searching for potential patterns among the respondents' answers studying their own words by use of three different criteria. Findings - It is important how an organization enters a self-assessment project, or even any quality project. Many people do not seem to have thought very much about what is considered to be quality in the environment in which they operate, and even less have a shared view within the organization. Too often organizations tend to start working with self-assessment without sufficiently thinking of "why" and "how" to accomplish the project. The work is performed without preparing all those who are to participate in the project and without discussing the core values that constitute the work. If the organization has not reached the necessary maturity level it is probably a waste of resources to start a comprehensive self-assessment project. Orginality/value - As a synthesis form the analysis, a model for how an organization should start self-assessment is presented, as well as a number of guiding points. Also, the new tool "Lärostegen" is described.

National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-3289 (URN)10.1108/09684880610703929 (DOI)2-s2.0-33750723781 (Scopus ID)119bf740-aba1-11db-aeba-000ea68e967b (Local ID)119bf740-aba1-11db-aeba-000ea68e967b (Archive number)119bf740-aba1-11db-aeba-000ea68e967b (OAI)
Note
Validerad; 2006; 20070124 (keni)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-07-10Bibliographically approved
Bergquist, B., Fredriksson, M. & Svensson, M. (2005). TQM: terrific quality marvel or tragic quality malpractice (ed.). TQM Magazine, 17(4), 309-321
Open this publication in new window or tab >>TQM: terrific quality marvel or tragic quality malpractice
2005 (English)In: TQM Magazine, ISSN 0954-478X, E-ISSN 1758-6887, Vol. 17, no 4, p. 309-321Article in journal (Refereed) Published
Abstract [en]

Purpose - Total quality management has seen a tremendous rise of popularity in the 1980s and 1990s. Aims to question the effectiveness, utility and use of TQM among many people - practitioners, as well as academics. Design/methodology/approach - Discusses the lack of common interpretations of TQM based on literature study. The answer to the question whether TQM is a marvel or malpractice depends on several factors, for instance, in what kinds of organizations TQM is applied, what interpretation of TQM is made, and what input the theorists and practitioners have, i.e. their earlier environment, culture and values. Often respondents and opponents use the same word but mean different things. Findings - TQM should not be rejected as a whole if one or even, many applications fail. TQM should, however, be applied with considerable consideration of the specifics of the target organization, the purpose of the organization, and the purpose of applying TQM. Originality/value - The paper emphasizes the lack of common interpretations of TQM.

National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-4588 (URN)10.1108/09544780510603161 (DOI)2-s2.0-21244477055 (Scopus ID)28de2310-b9d9-11db-b560-000ea68e967b (Local ID)28de2310-b9d9-11db-b560-000ea68e967b (Archive number)28de2310-b9d9-11db-b560-000ea68e967b (OAI)
Note

Godkänd; 2005; 20070211 (ysko)

Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-07-10Bibliographically approved
Svensson, M. (2004). TQM-based self-assessment in educational organizations: help or hindrance? (ed.). (Doctoral dissertation). Paper presented at . Luleå: Luleå tekniska universitet
Open this publication in new window or tab >>TQM-based self-assessment in educational organizations: help or hindrance?
2004 (English)Doctoral thesis, comprehensive summary (Other academic)
Abstract [en]

This thesis comprises research of TQM-based self-assessment at organizational level within Swedish educational organizations. Here TQM (Total Quality Management) refers to a management system consisting of core values, methodologies and tools that support each other. The research has been made by studies of three projects, in where organizations giving advanced vocational education (kvalificerad yrkesutbildning), adult education initiative (kunskapslyftet) or upper secondary school education respectively, have used self-assessment. The results indicate that TQM-based self-assessment might be a fruitful way to stimulate quality improvements in educational organizations, but hindrances are observed. The TQM-values seems to be useful, but usage of the word customer has been a hindrance to a lot of participants. The methodology self-assessment seems to be reasonable to use within educational organizations, but hindrances due to time resources have been found. Experiences from usage of the tools ‘Läroverket’ and ‘Lärostegen’ are partly connected to the mentioned results about the values and methodologies; the word customer is criticised and there is a clear need of less comprehensive tools. Other results are the development of the tools ‘Läroverket’ and ‘Lärostegen’, and a proposal of components of the planning phase within self-assessment and a proposed structure for the last phase (improvement planning) are presented.

Place, publisher, year, edition, pages
Luleå: Luleå tekniska universitet, 2004. p. 224
Series
Doctoral thesis / Luleå University of Technology 1 jan 1997 → …, ISSN 1402-1544 ; 2004:40
National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-18756 (URN)a29c8980-6f56-11db-962b-000ea68e967b (Local ID)a29c8980-6f56-11db-962b-000ea68e967b (Archive number)a29c8980-6f56-11db-962b-000ea68e967b (OAI)
Note
Godkänd; 2004; 20061030 (haneit)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2017-11-24Bibliographically approved
Lindell, M. & Svensson, M. (2002). Among demons and angels: attitudes towards system evaluation for quality improvement in advanced vocational education (ed.). Quality in Higher Education, 8(2), 127-136
Open this publication in new window or tab >>Among demons and angels: attitudes towards system evaluation for quality improvement in advanced vocational education
2002 (English)In: Quality in Higher Education, ISSN 1353-8322, E-ISSN 1470-1081, Vol. 8, no 2, p. 127-136Article in journal (Refereed) Published
Abstract [en]

This paper investigates attitudes among educational organisations towards the use of system evaluation for quality improvement in Swedish higher education. The subject of this investigation is the evaluation of the pilot project on advanced vocational education (AVE), which was conducted between 1997 and 1999 by a research team at the Luleå Technological University. The investigation was carried out in the form of a telephone inquiry with a strategic selection of the education organisers. The investigation shows that 65% of the respondents regard the work of the research team, built on the system-evaluation model, as an instrument to inspire confidence and contribute to renewal.

National Category
Production Engineering, Human Work Science and Ergonomics Reliability and Maintenance
Research subject
Industrial Work Environment; Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-11639 (URN)10.1080/1353832022000004322 (DOI)aa77b950-fb50-11db-b816-000ea68e967b (Local ID)aa77b950-fb50-11db-b816-000ea68e967b (Archive number)aa77b950-fb50-11db-b816-000ea68e967b (OAI)
Note

Validerad; 2002; 20070505 (ysko)

Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-03-16Bibliographically approved
Svensson, M. (2002). TQM-based self-assessment in educational organisations (ed.). (Licentiate dissertation). Paper presented at . Luleå: Luleå tekniska universitet
Open this publication in new window or tab >>TQM-based self-assessment in educational organisations
2002 (English)Licentiate thesis, monograph (Other academic)
Abstract [en]

The interest in Total Quality Management, TQM, has increased rapidly in both the private sector and in the public sector in many countries. In this thesis TQM refers to a management system consisting of core values, methodologies and tools, which support each other in order increase customer satisfaction with less use of resources. In this thesis experiences from two projects based on self-assessment within the Swedish school system are described. In these projects public as well as private educational organisations did participate, and gave programmes in Advanced Vocational Education (Kvalificerad yrkesutbildning, KY) or Adult Education Initiative (Kunskapslyftet). The aim with the research were to develop a tool for TQM-based self-assessment in educational organisations and to explore the usefulness of TQM-based self-assessment in educational organisations. A TQM-based tool called "Läroverket AVE-version" was developed for use in the AVE-project, and based upon the experiences from that project, a new version of the tool was developed for use in the AEI- project. The results from the two projects indicate that TQM-based self-assessment might be a fruitful way to stimulate quality improvements in the school system. Obstacles experienced during the research also resulted in development of a new less comprehensive tool called "Lärostegen".

Place, publisher, year, edition, pages
Luleå: Luleå tekniska universitet, 2002. p. 116
Series
Licentiate thesis / Luleå University of Technology, ISSN 1402-1757 ; 2002:12
National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-25738 (URN)ae51adb0-c2b1-11db-9ea3-000ea68e967b (Local ID)ae51adb0-c2b1-11db-9ea3-000ea68e967b (Archive number)ae51adb0-c2b1-11db-9ea3-000ea68e967b (OAI)
Note

Godkänd; 2002; 20070222 (ysko)

Available from: 2016-09-30 Created: 2016-09-30 Last updated: 2017-11-24Bibliographically approved
Svensson, M. & Klefsjö, B. (2000). Experiences from creating a quality culture for continuous improvements in the Swedish school sector by using self-assessments (ed.). Paper presented at . Total quality management (Print), 11(4-6), 800-807
Open this publication in new window or tab >>Experiences from creating a quality culture for continuous improvements in the Swedish school sector by using self-assessments
2000 (English)In: Total quality management (Print), ISSN 0954-4127, E-ISSN 1360-0613, Vol. 11, no 4-6, p. 800-807Article in journal (Refereed) Published
Abstract [en]

Describes experiences from creating a quality culture for continuous improvements in the Swedish school sector by using self-assessments. Concept of total quality management (TQM); Technique for TQM; Different tools for assessment; Features of the Adult Education Initiative program.

National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-14579 (URN)df910a30-b37d-11db-bf94-000ea68e967b (Local ID)df910a30-b37d-11db-bf94-000ea68e967b (Archive number)df910a30-b37d-11db-bf94-000ea68e967b (OAI)
Note
Validerad; 2000; 20070203 (ysko)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2017-11-24Bibliographically approved
Johansson, J., Björkman, T., Klefsjö, B., Lindell, M., Lindgren, A., Svensson, M. & Olsson, M. (2000). KY: kvalificerad yrkesutbildning för morgondagens näringsliv. In: Jonas Olofsson; Ingela Schånberg (Ed.), Yrkesutbildningen i går och i dag: om tillväxt, välfärd och kön (pp. 202-233). Paper presented at . Lund: Studentlitteratur AB
Open this publication in new window or tab >>KY: kvalificerad yrkesutbildning för morgondagens näringsliv
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2000 (Swedish)In: Yrkesutbildningen i går och i dag: om tillväxt, välfärd och kön, Lund: Studentlitteratur AB, 2000, p. 202-233Chapter in book (Other academic)
Place, publisher, year, edition, pages
Lund: Studentlitteratur AB, 2000
National Category
Production Engineering, Human Work Science and Ergonomics Reliability and Maintenance
Research subject
Industrial Work Environment; Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-20399 (URN)49f3c200-ec1d-11db-88eb-000ea68e967b (Local ID)91-44-01392-2 (ISBN)49f3c200-ec1d-11db-88eb-000ea68e967b (Archive number)49f3c200-ec1d-11db-88eb-000ea68e967b (OAI)
Note

Godkänd; 2000; 20061211 (kirhon)

Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-03-16Bibliographically approved
Svensson, M. & Klefsjö, B. (1999). Stor satsning på självutvärdering (ed.). Paper presented at . Kvalitetsmagasinet (6), 30-32
Open this publication in new window or tab >>Stor satsning på självutvärdering
1999 (Swedish)In: Kvalitetsmagasinet, ISSN 1104-1579, no 6, p. 30-32Article in journal (Other (popular science, discussion, etc.)) Published
National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-2856 (URN)092a6d80-84b7-11dd-8275-000ea68e967b (Local ID)092a6d80-84b7-11dd-8275-000ea68e967b (Archive number)092a6d80-84b7-11dd-8275-000ea68e967b (OAI)
Note
Godkänd; 1999; 20080917 (ysko)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2017-11-24Bibliographically approved
Björkman, T., Garvare, R., Klefsjö, B., Lindgren, A., Svensson, M., Fredriksson, M., . . . Olsson, M. (1999). Utvärderingen av KY: delbetänkande (ed.). Paper presented at . Stockholm: Fakta info direkt
Open this publication in new window or tab >>Utvärderingen av KY: delbetänkande
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1999 (Swedish)Report (Other academic)
Place, publisher, year, edition, pages
Stockholm: Fakta info direkt, 1999. p. 284
Series
Statens offentliga utredningar, ISSN 0375-250X ; 1999: 119
National Category
Reliability and Maintenance Production Engineering, Human Work Science and Ergonomics
Research subject
Quality Technology and Management; Industrial Work Environment
Identifiers
urn:nbn:se:ltu:diva-22706 (URN)3e5c08e0-ec1c-11db-88eb-000ea68e967b (Local ID)91-7610-752-3 (ISBN)3e5c08e0-ec1c-11db-88eb-000ea68e967b (Archive number)3e5c08e0-ec1c-11db-88eb-000ea68e967b (OAI)
Note

Godkänd; 1999; 20061211 (kirhon)

Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-03-16Bibliographically approved

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