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Klefsjö, Bengt
Publications (10 of 127) Show all publications
Klefsjö, B. (2014). Creating a Kaizen culture: align the organization, achieve breakthrough results, and sustain the gains (ed.). Paper presented at . Quality progress, 47(9), 60-61
Open this publication in new window or tab >>Creating a Kaizen culture: align the organization, achieve breakthrough results, and sustain the gains
2014 (English)In: Quality progress, ISSN 0033-524X, Vol. 47, no 9, p. 60-61Article in journal (Other academic) Published
National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-5517 (URN)3a38b4c7-c0e4-4007-a5e7-6494eea15d3d (Local ID)3a38b4c7-c0e4-4007-a5e7-6494eea15d3d (Archive number)3a38b4c7-c0e4-4007-a5e7-6494eea15d3d (OAI)
Note
Godkänd; 2014; 20140910 (johsod)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2017-11-24Bibliographically approved
Klefsjö, B. (2011). Kvalitet från A till Ö: en resa genom alfabetet med rim och resor. Paper presented at . Lund: Studentlitteratur AB
Open this publication in new window or tab >>Kvalitet från A till Ö: en resa genom alfabetet med rim och resor
2011 (Swedish)Book (Other (popular science, discussion, etc.))
Place, publisher, year, edition, pages
Lund: Studentlitteratur AB, 2011. p. 192
National Category
Other Civil Engineering
Research subject
Operation and Maintenance
Identifiers
urn:nbn:se:ltu:diva-16670 (URN)b73d6984-4bb0-4483-a9c5-3581fba3fc9e (Local ID)978-91-44-07590-7 (ISBN)b73d6984-4bb0-4483-a9c5-3581fba3fc9e (Archive number)b73d6984-4bb0-4483-a9c5-3581fba3fc9e (OAI)
Note

Godkänd; 2011; 20110630 (andbra)

Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-03-13Bibliographically approved
Akersten, P.-A., Klefsjö, B. & Bergman, B. (2010). Graphical techniques for analysis of data from repairable systems. In: Calyampudi Radhakrishna Rao; Paruchuri R. Krishnaiah; N. Balakrishnan (Ed.), Handbook of statistics vol. 20: Advances in reliability (pp. 469-484). Paper presented at . Amsterdam
Open this publication in new window or tab >>Graphical techniques for analysis of data from repairable systems
2010 (English)In: Handbook of statistics vol. 20: Advances in reliability, Amsterdam, 2010, p. 469-484Chapter in book (Other academic)
Place, publisher, year, edition, pages
Amsterdam: , 2010
National Category
Other Civil Engineering
Research subject
Operation and Maintenance
Identifiers
urn:nbn:se:ltu:diva-20152 (URN)265a54a0-7e03-11df-ab16-000ea68e967b (Local ID)0-444-50078-2 (ISBN)265a54a0-7e03-11df-ab16-000ea68e967b (Archive number)265a54a0-7e03-11df-ab16-000ea68e967b (OAI)
Note

Godkänd; 2001; 20100622 (andbra)

Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-03-13Bibliographically approved
Bergman, B. & Klefsjö, B. (2010). Quality from customer needs to customer satisfaction (3ed.). Paper presented at . Lund: Studentlitteratur AB
Open this publication in new window or tab >>Quality from customer needs to customer satisfaction
2010 (English)Book (Other academic)
Abstract [en]

This book examines the quality movement from a holistic perspective that is unique. It will serve as an invaluable handbook both for students and for those interested in enhancing quality in their own organizations. Practical illustrations are combined with a comprehensive and systemic overview of the extraordinary story of how Japanese industrialists adopted and developed the ideas of American quality gurus only to then find their own methodologies being exported to the USA and the rest of the world. The authors are leading Swedish academics with many years of experience in the quality field. The book is divided into five fairly independent parts. In Part I the quality concept and the evolution of the quality movement are examined. Furthermore, the relation between quality improvements, on one hand, and costs, profitability and success, on the other is illustrated. Parts II deals with methodologies and tools, which facilitates a customer focused product development. Among these are Quality Function Deployment, Reliability, Design of Experiments, and Robust Design. Part III focuses on the concept of variation and on methodologies and tools for quality improvements in the design and production processes. The seven improvement tools, statistical process control, capability, and supplier partnership are discussed. Part IV deals with satisfaction and loyalty of external and internal customers, what these concepts mean and how to measure them. In Part V focuses on the important role of management for quality improvements is discussed as well as the concept of leadership. Furthermore, processes, process management, Six Sigma, Lean Production, Quality Awards and quality management systems are elucidated. Finally, the book ends with a discussion of the importance of quality management in order to create a sustainable society

Place, publisher, year, edition, pages
Lund: Studentlitteratur AB, 2010. p. 658 Edition: 3
Keywords
Social sciences, Samhällsvetenskap
National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-16592 (URN)8967ff90-d08b-11df-a707-000ea68e967b (Local ID)978-91-44-05942-6 (ISBN)8967ff90-d08b-11df-a707-000ea68e967b (Archive number)8967ff90-d08b-11df-a707-000ea68e967b (OAI)
Note
Godkänd; 2010; 20101005 (ysko)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2017-11-24Bibliographically approved
Schön, K., Bergquist, B. & Klefsjö, B. (2010). The consequences of Six Sigma on job satisfaction: a study at three companies in Sweden (ed.). Paper presented at . International Journal of Lean Six Sigma, 1(2), 99-118
Open this publication in new window or tab >>The consequences of Six Sigma on job satisfaction: a study at three companies in Sweden
2010 (English)In: International Journal of Lean Six Sigma, ISSN 2040-4166, E-ISSN 2040-4174, Vol. 1, no 2, p. 99-118Article in journal (Refereed) Published
Abstract [en]

Purpose – The purpose of this paper is to present a study of how Six Sigma influences job satisfaction among employees at three large companies with manufacturing units in Sweden that have used different implementation strategies.Design/methodology/approach – The study was performed using a survey distributed to those affected by the implementation at the three company sites, including those not directly involved in any Six Sigma activities.Findings – Employees participating in Six Sigma feel positive changes in many aspects of job satisfaction.The Black Belts (BBs) felt, on the average, positive changes in almost all the tested areas.The largest changes are related to personal and new skill development, influence on work duties and enjoying the work. BBs also feel more recognition from management. Employees not involved in the Six Sigma projects do, on average, also feel positively influenced by Six Sigma, but the tendency is not as clear. Research limitations/implications – The results constitute a platform for further studies on the relation between Six Sigma applications and job satisfaction due to the different approaches used in the three studied plants.Practical implications – The positive results should help alleviate concerns of job satisfaction due to implementation of Six Sigma.Originality/value – The paper fills a knowledge gap concerning the effect of Six Sigma on employees’ well being and job satisfaction.

National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-9408 (URN)10.1108/20401461011049494 (DOI)2-s2.0-84885861652 (Scopus ID)805d4a70-6701-11df-ab16-000ea68e967b (Local ID)805d4a70-6701-11df-ab16-000ea68e967b (Archive number)805d4a70-6701-11df-ab16-000ea68e967b (OAI)
Note
Validerad; 2010; 20100524 (bjarne_b)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-07-10Bibliographically approved
Bergvall-Kåreborn, B., Bergquist, B. & Klefsjö, B. (2009). Creating social change in a municipality using a Total Quality Management approach (ed.). Paper presented at . Total quality management and business excellence (Online), 20(12), 1375-1393
Open this publication in new window or tab >>Creating social change in a municipality using a Total Quality Management approach
2009 (English)In: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371, Vol. 20, no 12, p. 1375-1393Article in journal (Refereed) Published
Abstract [en]

This paper describes a joint project started by citizens, trade life and local government of the Swedish municipality of Jokkmokk to create a positive societal development based on the tenets of Total Quality Management. The project had a duration of two years, and also included a parallel effort made in Mansfield in the United Kingdom, although this paper describes the Jokkmokk part of the project. The evaluation was based on surveys and interviews analysed using Soft Systems Methodology. The analysis shows that most respondents thought that the project was successful in changing attitudes of the people of Jokkmokk and of creating valuable networks. The project also had an aim to create involvement of ordinary citizens and many activities were addressed to let citizens develop and generate ideas and participate in societal activities and decision making. The evaluation showed that the leaders and politicians of Jokkmokk were not ready for the used bottom-up approach. The analysis also underlines the importance of communicating the mission and goals of the project. We consider the achievements, due to the short duration of the project, substantial and both the positive and the negative outcomes present valuable lessons from a societal development perspective.

Abstract [sv]

Denna artikel beskriver ett projekt som gemensamt startades av medborgare, handel och myndigheter i Jokkmokk för att skapa en positiv samhällsutveckling baserad på offensiv kvalitetsutvecklings grundläggande värderingar. Projektet löpte under två år, och även ett parallellt arbete i Mansfield, Storbritannien ingick i projektet. Detta dokument beskriver enbart Jokkmokkdelen av projektet. Utvärderingen av projektet är baserad på enkäter och intervjuer som analyserats med hjälp av Soft Systems Methodology. Analysen visar att de flesta tillfrågade tyckte att projektet lyckats förändra attityden hos folket i Jokkmokk och skapa värdefulla nätverk. Projektets målsättning var också att skapa delaktighet för medborgarna och många aktiviteter riktade sig att låta medborgarna utveckla och generera idéer och delta i samhällets verksamhet och beslutsfattande. Utvärderingen visade att ledare och politiker i Jokkmokk inte var redo för det använda projektets underifrånperspektiv. Analysen understryker också vikten av att kommunicera uppdraget och projektets mål. Mot bakgrund av den korta projekttiden anser vi att betydande och värdefulla lärdomar, såväl positiva som negativa, kan dras utifrån ett samhällsutvecklingsperspektiv.

Keywords
Industrial engineering and economy - Other industrial engineering and economics, Industriell teknik och ekonomi - Övrig industriell teknik och ekonomi
National Category
Information Systems, Social aspects Reliability and Maintenance
Research subject
Informatics; Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-10721 (URN)10.1080/14783360903248948 (DOI)000272681200005 ()2-s2.0-72149084132 (Scopus ID)99071640-0b19-11de-9d3e-000ea68e967b (Local ID)99071640-0b19-11de-9d3e-000ea68e967b (Archive number)99071640-0b19-11de-9d3e-000ea68e967b (OAI)
Note
Validerad; 2009; 20090307 (biggan)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-07-10Bibliographically approved
Klefsjö, B. (2008). Business process improvement toolbox, second edition (ed.) [Review]. Quality progress, 41(6)
Open this publication in new window or tab >>Business process improvement toolbox, second edition
2008 (English)In: Quality progress, ISSN 0033-524X, Vol. 41, no 6Article, book review (Other academic) Published
Abstract [en]

The article reviews the book "Business Process Improvement Toolbox," second edition, by Bjørn Andersen

National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-15036 (URN)e7f4e290-40ef-11dd-8634-000ea68e967b (Local ID)e7f4e290-40ef-11dd-8634-000ea68e967b (Archive number)e7f4e290-40ef-11dd-8634-000ea68e967b (OAI)
Note

Godkänd; 2008; 20080623 (biem)

Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-03-15Bibliographically approved
Wreder, Å., Gustavsson, M. & Klefsjö, B. (2008). Management for sustainable health: a TQM-inspired model based on experiences taken from successful Swedish organizations (ed.). International Journal of Quality & Reliability Management, 25(6), 561-584
Open this publication in new window or tab >>Management for sustainable health: a TQM-inspired model based on experiences taken from successful Swedish organizations
2008 (English)In: International Journal of Quality & Reliability Management, ISSN 0265-671X, E-ISSN 1758-6682, Vol. 25, no 6, p. 561-584Article in journal (Refereed) Published
Abstract [en]

Purpose - The purpose of this paper is threefold: to describe how a large organization has successfully worked to achieve sustainable health; compare the work of the large organization with methodologies used by smaller successful organizations; and then to create a model for how managers of larger organizations can work to create sustainable health. Design/methodology/approach - The empirical data were gathered through interviews with managers at different organizational levels and workshops with employees, within a case study in a large bank which received the award "Sweden's best workplace". The data were also compared to results from earlier case studies of three smaller organizations that have received the same award. Findings - The results of the studies show coinciding results as to the importance of management commitment and methodologies, such as employee involvement, delegation, goal deployment and coaching, to create a health-promoting work environment. This indicates that larger organizations do not need any specific methodologies. Practical implications - Based on the experiences from four successful organizations, managers should mainly consider doing the following: start measuring and evaluating the consequences of sickness absence in their organization; and adopt a management strategy based on humanistic core values that are supported by methodologies and tools. Originality/value - The paper adds understanding about how managers of large organizations could work practically to overcome management problems in today's working life and support the work and organizational factors earlier described in the literature to create a health-promoting work environment that stimulates the development of sustainable health.

National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-6498 (URN)10.1108/02656710810881881 (DOI)2-s2.0-46249102142 (Scopus ID)4b93e7c0-735d-11dd-a60f-000ea68e967b (Local ID)4b93e7c0-735d-11dd-a60f-000ea68e967b (Archive number)4b93e7c0-735d-11dd-a60f-000ea68e967b (OAI)
Note

Validerad; 2008; 20080826 (ysko)

Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-07-10Bibliographically approved
Klefsjö, B., Bergquist, B. & Garvare, R. (2008). Quality management and business excellence, customers and stakeholders: do we agree on what we are talking about, and does it matter? (ed.). Paper presented at . The TQM Journal, 20(2), 120-129
Open this publication in new window or tab >>Quality management and business excellence, customers and stakeholders: do we agree on what we are talking about, and does it matter?
2008 (English)In: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274X, Vol. 20, no 2, p. 120-129Article in journal (Refereed) Published
Abstract [en]

Purpose - The purpose of this paper is to discuss the ongoing development of quality management, and whether the concepts being discussed can be agreed - and what influence this might have on the quality movement and quality practice. Design/methodology/approach - Literature review and meta-analysis of current trends has been used to create a conceptual basis for current quality management questions. Findings - A large part of the development of the quality concept and quality management has taken place without much consideration of what quality management really is or should be. Over time their definitions have been widened to incorporate wellbeing of society, the environment and future generations. Whereas top managers need to address all parts of business, there is a need to separate quality issues from other issues. It is believed that there is a need for quality experts and a discipline of quality management. Quality excellence with a strong customer focus should be one prerequisite to attain true business excellence. There are of course legitimate reasons to address issues as organizational and global sustainability, human rights, financial stability and environmental protection. To properly address these issues, concepts such as business management or stakeholder management might be more appropriate. Originality/value - In the paper, the point is made that there is a need for quality management focusing on its core purpose: management of quality to provide customer satisfaction. In relation to current trends of adding aspects into quality management to develop concepts that are mere dialectal variants to the original, this "back-to-basics" approach is novel.

National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-3438 (URN)10.1108/17542730810857354 (DOI)2-s2.0-49349108184 (Scopus ID)14350270-734c-11dd-a60f-000ea68e967b (Local ID)14350270-734c-11dd-a60f-000ea68e967b (Archive number)14350270-734c-11dd-a60f-000ea68e967b (OAI)
Note
Validerad; 2008; 20080826 (ysko)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-07-10Bibliographically approved
Hansson, J. & Klefsjö, B. (2008). Sustaining quality management implementation in small organisations: experiences from quality award recipients (ed.). Paper presented at . International Journal of Management Practice, 3(1), 31-50
Open this publication in new window or tab >>Sustaining quality management implementation in small organisations: experiences from quality award recipients
2008 (English)In: International Journal of Management Practice, ISSN 1477-9064, E-ISSN 1741-8143, Vol. 3, no 1, p. 31-50Article in journal (Refereed) Published
Abstract [en]

While the use of Total Quality Management (TQM) continues to be high among large organisations, small organisations are still behind in considering such systematic and comprehensive quality efforts. One reason for this might be that many advocates of TQM consider the concept as a fixed entity to be utilised by any organisation independent of size. However, the specific characteristics of small organisations imply a need for a more tailored approach when initiating such considerable organisational changes as TQM. Therefore, further knowledge regarding quality management in the context of small organisations is needed. This paper is based on a multiple-case study and describes quality-related work in a number of small organisations, which have received a quality award for their successful work with TQM. The focus is on how successful small organisations organise their TQM-related activities and components. The TQM implementations were sustained by approaches focusing on external and internal customers, where measurements of external customer satisfaction and employee development, involvement and satisfaction comprised common TQM components. The empirical findings also indicate that small organisations can reach, and sustain, a successful TQM implementation without a thorough and formal organisational structure for quality.

National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-9365 (URN)10.1504/IJMP.2008.016046 (DOI)2-s2.0-37849035198 (Scopus ID)7f86a360-739e-11dd-a60f-000ea68e967b (Local ID)7f86a360-739e-11dd-a60f-000ea68e967b (Archive number)7f86a360-739e-11dd-a60f-000ea68e967b (OAI)
Note
Validerad; 2008; 20080826 (ysko)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-07-10Bibliographically approved
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