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Wreder, Åsa
Publications (8 of 8) Show all publications
Wreder, Å., Johansson, P. & Garvare, R. (2009). Towards a stakeholder methodology: experiences from public eldercare (ed.). Paper presented at . The TQM Journal, 21(2), 194-202
Open this publication in new window or tab >>Towards a stakeholder methodology: experiences from public eldercare
2009 (English)In: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274X, Vol. 21, no 2, p. 194-202Article in journal (Refereed) Published
Abstract [en]

Purpose – The purpose of this paper is to trace the development of a methodology for identification of stakeholders, their demands, wants and expectations. Design/methodology/approach – Within the public eldercare, data were collected by means of participant observations to assess the methodology under development and to explore the stakeholder view within public eldercare. Findings – In public eldercare, the customer focus is often emphasised, but not always apparent. Nursing staff have the responsibility to give patients the right care. However, these customers often have to be satisfied subject to meeting demands from relatives, management and society, just to mention a few of the other potential stakeholders. Indeed, nurses have diverging views of who the stakeholders are and also find it problematic to prioritize between stakeholders' interests. The findings include a stakeholder methodology, which suggests steps for identification of stakeholders and stakeholders' demands, wants and expectations on an individual employee level as well as steps for group discussions concerning how to achieve a common view and balance different interests on an organizational level. Research limitation/implications – The implications of the findings are mainly valid for the Swedish public eldercare. However, both experiences and the stakeholder methodology should be valuable both for other public and private organisations. Originality/value – The study might stimulate the debate on the somewhat controversial customer focus in public eldercare. It explores the suitability of stakeholder theory on an individual level and presents a tentative stakeholder methodology.

National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-11210 (URN)10.1108/17542730910938173 (DOI)2-s2.0-69349093972 (Scopus ID)a1fef420-a35d-11de-8293-000ea68e967b (Local ID)a1fef420-a35d-11de-8293-000ea68e967b (Archive number)a1fef420-a35d-11de-8293-000ea68e967b (OAI)
Note
Validerad; 2009; 20090917 (ysko)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-07-10Bibliographically approved
Wreder, Å., Gustavsson, M. & Klefsjö, B. (2008). Management for sustainable health: a TQM-inspired model based on experiences taken from successful Swedish organizations (ed.). International Journal of Quality & Reliability Management, 25(6), 561-584
Open this publication in new window or tab >>Management for sustainable health: a TQM-inspired model based on experiences taken from successful Swedish organizations
2008 (English)In: International Journal of Quality & Reliability Management, ISSN 0265-671X, E-ISSN 1758-6682, Vol. 25, no 6, p. 561-584Article in journal (Refereed) Published
Abstract [en]

Purpose - The purpose of this paper is threefold: to describe how a large organization has successfully worked to achieve sustainable health; compare the work of the large organization with methodologies used by smaller successful organizations; and then to create a model for how managers of larger organizations can work to create sustainable health. Design/methodology/approach - The empirical data were gathered through interviews with managers at different organizational levels and workshops with employees, within a case study in a large bank which received the award "Sweden's best workplace". The data were also compared to results from earlier case studies of three smaller organizations that have received the same award. Findings - The results of the studies show coinciding results as to the importance of management commitment and methodologies, such as employee involvement, delegation, goal deployment and coaching, to create a health-promoting work environment. This indicates that larger organizations do not need any specific methodologies. Practical implications - Based on the experiences from four successful organizations, managers should mainly consider doing the following: start measuring and evaluating the consequences of sickness absence in their organization; and adopt a management strategy based on humanistic core values that are supported by methodologies and tools. Originality/value - The paper adds understanding about how managers of large organizations could work practically to overcome management problems in today's working life and support the work and organizational factors earlier described in the literature to create a health-promoting work environment that stimulates the development of sustainable health.

National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-6498 (URN)10.1108/02656710810881881 (DOI)2-s2.0-46249102142 (Scopus ID)4b93e7c0-735d-11dd-a60f-000ea68e967b (Local ID)4b93e7c0-735d-11dd-a60f-000ea68e967b (Archive number)4b93e7c0-735d-11dd-a60f-000ea68e967b (OAI)
Note

Validerad; 2008; 20080826 (ysko)

Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-07-10Bibliographically approved
Wreder, Å. & Klefsjö, B. (2007). How to create a successful workplace: the co-workers' opinion of "Sweden's best workplace" (ed.). Paper presented at . International Journal of Management Practice, 2(4), 345-367
Open this publication in new window or tab >>How to create a successful workplace: the co-workers' opinion of "Sweden's best workplace"
2007 (English)In: International Journal of Management Practice, ISSN 1477-9064, E-ISSN 1741-8143, Vol. 2, no 4, p. 345-367Article in journal (Refereed) Published
Abstract [en]

Employee involvement is important to support individual and organisational development, but can also lead to stress and sickness absence. To learn more about how managers should work to achieve forms of involvement that both promote employee health and organisational development, a case study was performed in a large bank that has reduced sickness absence while developing employee dignity and organisational performance. The paper describes the employees' view of what has been vital to create such a successful workplace and methodologies that have been used to achieve this. The results indicate that managers and employees have worked systematically to create a culture based on common values by choosing supporting methodologies.

National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-14302 (URN)10.1504/IJMP.2007.012750 (DOI)2-s2.0-34248233128 (Scopus ID)da741ac0-650b-11dc-8a3f-000ea68e967b (Local ID)da741ac0-650b-11dc-8a3f-000ea68e967b (Archive number)da741ac0-650b-11dc-8a3f-000ea68e967b (OAI)
Note
Validerad; 2007; 20070917 (keni)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-07-10Bibliographically approved
Wreder, Å. (2007). Successful management methodologies for achieving co-worker health in a large organization (ed.). Paper presented at . Total quality management and business excellence (Online), 18(7), 823-844
Open this publication in new window or tab >>Successful management methodologies for achieving co-worker health in a large organization
2007 (English)In: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371, Vol. 18, no 7, p. 823-844Article in journal (Refereed) Published
Abstract [en]

Today, many organizations experience problems with high levels of sick leave. This has negative implications on the organizations' ability to compete on the market, but also means suffering for the individual employees. The leadership of the organization is considered by several researchers to impact on employee health and competitive advantage. However, it is argued that the larger an organization gets, the harder it is to apply good leadership. Therefore, the purpose of this paper is to describe how management in a large Swedish bank, awarded as 'Sweden's best workplace', has successfully worked to transform increasing levels of sick leave into co-worker health and profitability. The paper also includes suggestions that managers in other organizations might consider adopting. Through interviews, with managers at different organizational levels of the bank, management methodologies and success factors have been identified. The commitment of the bank's managers seems to have been central to achieve a healthy and efficient organization. Executive managers have had a conspicuous strategic focus on health issues and set objectives thereafter. These objectives have been deliberately supported by the managers' methodologies and successfully passed on throughout the organizational hierarchy to the bank offices. Dialogues, delegation and clear goal setting seem to have been important methodologies. Middle managers in addition have been lucid coaches to office managers, who in turn have put focus on building relationships and encouraging employees.

National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-9301 (URN)10.1080/14783360701349948 (DOI)000250245000008 ()2-s2.0-34748835334 (Scopus ID)7e49f0a0-6d92-11dc-89fb-000ea68e967b (Local ID)7e49f0a0-6d92-11dc-89fb-000ea68e967b (Archive number)7e49f0a0-6d92-11dc-89fb-000ea68e967b (OAI)
Note
Validerad; 2007; 20070928 (keni)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-07-10Bibliographically approved
Wreder, Å., Johansson, P. & Garvare, R. (2007). Towards a stakeholder methodology: experiences from public eldercare (ed.). In: (Ed.), (Ed.), Proceedings from the 10th QMOD Conference: Our Dreams of Excellence. Paper presented at Quality Management and Organizational Development : 18/06/2007 - 20/06/2007. : Lunds University, Campus Helsingborg
Open this publication in new window or tab >>Towards a stakeholder methodology: experiences from public eldercare
2007 (English)In: Proceedings from the 10th QMOD Conference: Our Dreams of Excellence, Lunds University, Campus Helsingborg , 2007Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
Lunds University, Campus Helsingborg, 2007
National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-40446 (URN)f96e82b0-8ebb-11dc-a188-000ea68e967b (Local ID)f96e82b0-8ebb-11dc-a188-000ea68e967b (Archive number)f96e82b0-8ebb-11dc-a188-000ea68e967b (OAI)
Conference
Quality Management and Organizational Development : 18/06/2007 - 20/06/2007
Note
Godkänd; 2007; Bibliografisk uppgift: Proceedings från konferensen distrubuerades elektroniskt (USB-minne) under konferensen; 20071109 (rick_g)Available from: 2016-10-03 Created: 2016-10-03 Last updated: 2017-11-25Bibliographically approved
Wreder, Å. (2006). How to create sustainable health: experiences taken from Swedish organizations (ed.). (Licentiate dissertation). Paper presented at . Luleå: Luleå tekniska universitet
Open this publication in new window or tab >>How to create sustainable health: experiences taken from Swedish organizations
2006 (English)Licentiate thesis, comprehensive summary (Other academic)
Abstract [en]

International competition and changing demands of modern working life mean that organizations are more dependent on co-workers' health, motivation and commitment to increase flexibility and relentlessly improve. Indeed, attempts to manage the new demands, very often, seem to cause unhealthy workplaces. This results in sickness absence, which today has grown to a major problem in many organizations of the Western world, not least in large Swedish companies. Research, shows that to meet the demands of modern working life with healthy and co-creative co-workers, a flat, flexible and empowered organization is needed. In this manner, good management and the relations between managers and co-workers are considered key factors. However, in large organizations hierarchical structures and complex communication channels are common. It is even argued that empowerment and good leadership are difficult to practise. Therefore, the purpose of this thesis is to contribute to the creation of good work environments and employee health, in particular as regards larger organizations. To achieve this purpose, the work of managers and co-workers of a large and successful bank has been studied and methodologies identified through interviews, workshops and documents. The results have then been compared to research considering successful smaller organizations and theories about health, management and Total Quality Management. Based on the experiences of the successful organizations a management model for sustainable health was created to inspire the work of managers of large organisations. The model suggests a management strategy based on a culture of core values considering human aspects that are supported by methodologies and tools. The most salient methodologies of the organizations studied appeared to be dialogues, employee development, delegation and coaching. In addition leadership, communication and trust emerged as important to create sustainable health.

Place, publisher, year, edition, pages
Luleå: Luleå tekniska universitet, 2006. p. 108
Series
Licentiate thesis / Luleå University of Technology, ISSN 1402-1757 ; 2006:36
National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-17412 (URN)34d59640-9fed-11db-8975-000ea68e967b (Local ID)34d59640-9fed-11db-8975-000ea68e967b (Archive number)34d59640-9fed-11db-8975-000ea68e967b (OAI)
Note
Godkänd; 2006; 20070109 (haneit)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2017-11-24Bibliographically approved
Wreder, Å. (2006). Management for sustainable workplaces: a tentative model based on experiences taken from Swedish organizations (ed.). In: (Ed.), (Ed.), Conference proceedings: 9th International QMOD Quality Management and Organisational Development Conference. Paper presented at Quality Management and Organisational Development : 09/08/2006 - 11/08/2006 (pp. 941-954). : Liverpool John Moores University
Open this publication in new window or tab >>Management for sustainable workplaces: a tentative model based on experiences taken from Swedish organizations
2006 (English)In: Conference proceedings: 9th International QMOD Quality Management and Organisational Development Conference, Liverpool John Moores University , 2006, p. 941-954Conference paper, Published paper (Refereed)
Abstract [en]

Good management and employee health are considered two key factors to improve productivity, organizational development and competitiveness in a sustainable way. In spite of that, many organizations are still struggling with sickness absence, production losses and quality problems. Accordingly, there is an intensified search for and adoption of practices to increase employee involvement, support individual development, decrease absenteeism and in the long run improve productivity and organizational development. This paper addresses contemporary practices that have generated both organizational success and employee health. More specifically, a tentative model for management work, based on experiences taken from successful Swedish organizations, is presented. The model consists of values, methodologies and tools and includes practices that managers in other organizations might consider adopting.The paper is based on a case study of a large Swedish bank that has received an award as "Sweden's best workplace" and has managed to turn round increasing levels of sickness absence while nurturing employee dignity and developing organizational performance. Interviews and workshops have been used to explore intentions and methodologies of the bank's managers as well as opinions of employees. The findings have then been compared to findings derived from studies of successful smaller organizations, which have received the same award. The overall results confirm the importance of management commitment, employee involvement and encouraging corporate cultures to achieve sustainable workplaces where human resources are regenerated through the process of work. Moreover, communications through dialogues, trust and delegation have been central to align the work of managers and employees. The case study also shows that managers and employees have worked systematically to create a culture based on core values by choosing methodologies supporting the values. This strategy is in accordance with what some authors emphasize creates Total Quality Management.

Place, publisher, year, edition, pages
Liverpool John Moores University, 2006
National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-29529 (URN)309dd480-6765-11dc-a0c3-000ea68e967b (Local ID)309dd480-6765-11dc-a0c3-000ea68e967b (Archive number)309dd480-6765-11dc-a0c3-000ea68e967b (OAI)
Conference
Quality Management and Organisational Development : 09/08/2006 - 11/08/2006
Note
Godkänd; 2006; 20070920 (ysko)Available from: 2016-09-30 Created: 2016-09-30 Last updated: 2017-11-25Bibliographically approved
Wreder, Å. (2005). Successful management methodologies for achieving co-worker health in large orgnaisations (ed.). In: (Ed.), (Ed.), First International Conference on Lifestyle, Health and Technology: June 1-3, 2005 at Luleå University of Technology, Porsön, Luleå, Sweden. Paper presented at International Conference on Lifestyle, Health and Technology : 01/06/2005 - 03/06/2005. Luleå: Luleå tekniska universitet
Open this publication in new window or tab >>Successful management methodologies for achieving co-worker health in large orgnaisations
2005 (English)In: First International Conference on Lifestyle, Health and Technology: June 1-3, 2005 at Luleå University of Technology, Porsön, Luleå, Sweden, Luleå: Luleå tekniska universitet, 2005Conference paper, Published paper (Refereed)
Place, publisher, year, edition, pages
Luleå: Luleå tekniska universitet, 2005
National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
urn:nbn:se:ltu:diva-36927 (URN)ac047230-e187-11dd-8529-000ea68e967b (Local ID)ac047230-e187-11dd-8529-000ea68e967b (Archive number)ac047230-e187-11dd-8529-000ea68e967b (OAI)
Conference
International Conference on Lifestyle, Health and Technology : 01/06/2005 - 03/06/2005
Note
Godkänd; 2005; Bibliografisk uppgift: CD-rom; 20090113 (ysko)Available from: 2016-10-03 Created: 2016-10-03 Last updated: 2017-11-25Bibliographically approved

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