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Development of integrated product/service offers through integration, or not?: A multiple case study of global manufacturing firms
Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Innovation och Design.ORCID-id: 0000-0003-0401-033X
Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Innovation och Design.ORCID-id: 0000-0002-8103-2519
Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Innovation och Design.ORCID-id: 0000-0003-3255-414X
2015 (engelsk)Konferansepaper, Oral presentation only (Fagfellevurdert)
Abstract [en]

In a world where advanced engineering products are commoditized, many manufacturing companies now strive to improve differentiation and profitability by offering integrated combinations of products and services known as product-service systems (PSS). Prior literature has proposed that such integrated offers be developed through an integrated product/service development process, but has so far not studied such integration in detail. To this background, our purpose is to study how integrated product/service offers actually come about. Our results are somewhat surprising, and paradoxical. Through an inductive multiple case study across eight multinational companies, we find that effective alignment-not integration-is the key to developing successful integrated PSS offerings. Thus, an integrated PSS offer seems to be reached through alignment rater than integration. The paper also identifies the key factors that inhibit integration and the various mechanisms that support alignment, and provides theoretical implications for literature and managerial implications for better development of integrated PSS solutions.

sted, utgiver, år, opplag, sider
2015.
Emneord [en]
PSS development, Business / Economics - Business studies
Emneord [sv]
Ekonomi - Företagsekonomi
HSV kategori
Forskningsprogram
Entreprenörskap och innovation
Identifikatorer
URN: urn:nbn:se:ltu:diva-30701Lokal ID: 499bd8fc-dd68-49f6-a3c1-01aa11772462OAI: oai:DiVA.org:ltu-30701DiVA, id: diva2:1003930
Konferanse
R&D Management Conference : 23/06/2015 - 26/06/2015
Merknad

Godkänd; 2015; 20160406 (samlen)

Tilgjengelig fra: 2016-09-30 Laget: 2016-09-30 Sist oppdatert: 2020-01-29bibliografisk kontrollert

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Lenka, SambitFrishammar, JohanParida, Vinit

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