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Customised process maturity measurement: conceptual models for improving organisational performance
Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi. Uppsala Universitet.
Uppsala Universitet.
2016 (Engelska)Ingår i: PMA 2016, 2016Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

Process maturity models are widely written about in literature. Many of these maturity applications and models have their origin in the Capability Maturity Model (CMM). The model origins are in software engineering. Process maturity levels are not clearly defined in process management terms. It could be that some customisation is needed when maturity models are applied in different fields and that this customisation could benefit from process management theory. This paper proposes a customised process maturity model with the purpose of assessing the current level of performance while also demonstrating what needs to be done to improve maturity.

Ort, förlag, år, upplaga, sidor
2016.
Nyckelord [en]
Process Management, Process Maturity, Process Improvement, Quality Management
Nationell ämneskategori
Tillförlitlighets- och kvalitetsteknik
Forskningsämne
Kvalitetsteknik
Identifikatorer
URN: urn:nbn:se:ltu:diva-62270OAI: oai:DiVA.org:ltu-62270DiVA, id: diva2:1078260
Konferens
10th Performance Measurement and Management conference, Edinburgh, June 26-29, 2016
Tillgänglig från: 2017-03-03 Skapad: 2017-03-03 Senast uppdaterad: 2017-11-24
Ingår i avhandling
1. Process Maturity: A Component of Process Management
Öppna denna publikation i ny flik eller fönster >>Process Maturity: A Component of Process Management
2017 (Engelska)Licentiatavhandling, sammanläggning (Övrigt vetenskapligt)
Abstract [en]

To be able to meet an increased competition through for instance globalization, and shorter product lifecycles, focus on performance control is central for organizations, where for instance processes and stakeholder orientation are central when continuously improving the operation of the organization.

The purpose of this thesis is to contribute to the knowledge of how process maturity can be linked to process management.

The following research questions have been formulated: 

  • How does process theories relate to the integration of management systems? 
  • How are process theories used within the field of process maturity?
  • Which are the key elements in a process maturity model?

Regarding the first research question a literature review was conducted in order to find out how organizations are working with integration of management systems. The main focus of this study was how integration of management systems relates to processes and stakeholder involvement.

Secondly a literature review has been conducted on the concept of process maturity. The main aim was to find maturity models focusing on processes and process management, examine the structure of the maturity models used and explore how process management is described within different maturity models.

Thirdly a conceptual model for measuring process maturity has been constructed. The content of this model has mainly been based on findings from the literature review conducted on articles on process maturity as well as a literature review of Process Management literature.

Ort, förlag, år, upplaga, sidor
Luleå: Luleå tekniska universitet, 2017
Serie
Licentiate thesis / Luleå University of Technology, ISSN 1402-1757
Nationell ämneskategori
Tillförlitlighets- och kvalitetsteknik
Forskningsämne
Kvalitetsteknik
Identifikatorer
urn:nbn:se:ltu:diva-62274 (URN)978-91-7583-831-1 (ISBN)978-91-7583-832-8 (ISBN)
Presentation
2017-04-27, A117, Luleå Tekniska Universitet, Luleå, 13:00 (Svenska)
Opponent
Handledare
Tillgänglig från: 2017-03-06 Skapad: 2017-03-03 Senast uppdaterad: 2017-11-24Bibliografiskt granskad

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Dahlin, Gunnar

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Totalt: 205 träffar
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