Ändra sökning
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf
Process Maturity: A Component of Process Management
Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.
2017 (Engelska)Licentiatavhandling, sammanläggning (Övrigt vetenskapligt)
Abstract [en]

To be able to meet an increased competition through for instance globalization, and shorter product lifecycles, focus on performance control is central for organizations, where for instance processes and stakeholder orientation are central when continuously improving the operation of the organization.

The purpose of this thesis is to contribute to the knowledge of how process maturity can be linked to process management.

The following research questions have been formulated: 

  • How does process theories relate to the integration of management systems? 
  • How are process theories used within the field of process maturity?
  • Which are the key elements in a process maturity model?

Regarding the first research question a literature review was conducted in order to find out how organizations are working with integration of management systems. The main focus of this study was how integration of management systems relates to processes and stakeholder involvement.

Secondly a literature review has been conducted on the concept of process maturity. The main aim was to find maturity models focusing on processes and process management, examine the structure of the maturity models used and explore how process management is described within different maturity models.

Thirdly a conceptual model for measuring process maturity has been constructed. The content of this model has mainly been based on findings from the literature review conducted on articles on process maturity as well as a literature review of Process Management literature.

Ort, förlag, år, upplaga, sidor
Luleå: Luleå tekniska universitet, 2017.
Serie
Licentiate thesis / Luleå University of Technology, ISSN 1402-1757
Nationell ämneskategori
Tillförlitlighets- och kvalitetsteknik
Forskningsämne
Kvalitetsteknik
Identifikatorer
URN: urn:nbn:se:ltu:diva-62274ISBN: 978-91-7583-831-1 (tryckt)ISBN: 978-91-7583-832-8 (digital)OAI: oai:DiVA.org:ltu-62274DiVA, id: diva2:1078273
Presentation
2017-04-27, A117, Luleå Tekniska Universitet, Luleå, 13:00 (Svenska)
Opponent
Handledare
Tillgänglig från: 2017-03-06 Skapad: 2017-03-03 Senast uppdaterad: 2017-11-24Bibliografiskt granskad
Delarbeten
1. Integrated management systems: interpretations, results, opportunities
Öppna denna publikation i ny flik eller fönster >>Integrated management systems: interpretations, results, opportunities
2017 (Engelska)Ingår i: The TQM Journal, ISSN 1754-2731, E-ISSN 1754-274X, Vol. 29, nr 3, s. 528-542Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

Purpose

The purpose of this paper is to study how the expression “integrated management systems” is interpreted in literature, what it means to have an integrated management system (IMS) and what the results of this are.

Design/methodology/approach

A literature review was conducted based on Scopus using the search term “Integrated Management Systems.” In the chosen articles, effects of integration, scope, level and extent of integration and if the approach is inside-out or outside-in, have been analyzed.

Findings

Most articles on IMS conclude that integration is beneficial regarding cost saving, operational benefits and improved customer satisfaction. The general approach in the articles, describes an inside-out approach with focus on integrating existing management standards. The scope of integration covers typically management systems for quality, environment and occupational health and safety.

Practical implications

An IMS is found to be a system that integrates existing management standards based on an inside-out approach. This indicates possibilities for both practical improvement and research in exploring how integrated stakeholder needs could be managed, possibly as process-based IMSs.

Originality/value

This paper sheds light on the ambiguous interpretation of the IMS concept.

Ort, förlag, år, upplaga, sidor
Emerald Group Publishing Limited, 2017
Nyckelord
Integrated Management System, process, inside-out, outside-in, process management, stakeholder
Nationell ämneskategori
Tillförlitlighets- och kvalitetsteknik
Forskningsämne
Kvalitetsteknik
Identifikatorer
urn:nbn:se:ltu:diva-62271 (URN)10.1108/TQM-01-2016-0004 (DOI)2-s2.0-85016432988 (Scopus ID)
Tillgänglig från: 2017-03-03 Skapad: 2017-03-03 Senast uppdaterad: 2018-04-18Bibliografiskt granskad
2. What can we learn from Process Maturity Models?
Öppna denna publikation i ny flik eller fönster >>What can we learn from Process Maturity Models?
(Engelska)Manuskript (preprint) (Övrigt vetenskapligt)
Abstract [en]

Background Process Management is a popular management concept. There are several proposed models to assess process maturity.

Purpose The purpose of this paper is to study how process maturity is described in literature.

Methodology An extensive literature search has been carried out in Scopus using the search terms “process maturity” and “quality maturity”. Relevant articles found have been studied to see how work with Process Maturity is described.

Findings Process maturity could be defined as the degree to which a process is defined, managed, measured, and continuously improved.

Many maturity models consists of a five level scale.

The aim of working with maturity is twofold, either to measure the level of maturity in order to compare with other processes or to identify areas of improvement.

General effects of increased maturity are associated with better control of results, improved forecasting of goals, reduced costs, improved performance, and greater effectiveness.

According to this study, process and Process Management are only addressed in a minority or the articles.

 

Further research

According to this study there are at least two areas indicating needs of further research. Firstly, the fundamentals of Process Management seem to be missing when describing the work with process maturity. The second area is related to identification of approaches and methods for improving Process Maturity, since improving maturity is often addressed as “what” to do, not “how” to do.

Originality/value The paper provides new insights to process maturity.

Nyckelord
Maturity, Process Maturity, Processes, Maturity Model, Process Management
Nationell ämneskategori
Tillförlitlighets- och kvalitetsteknik
Forskningsämne
Kvalitetsteknik
Identifikatorer
urn:nbn:se:ltu:diva-62273 (URN)
Tillgänglig från: 2017-03-03 Skapad: 2017-03-03 Senast uppdaterad: 2017-11-24
3. Customised process maturity measurement: conceptual models for improving organisational performance
Öppna denna publikation i ny flik eller fönster >>Customised process maturity measurement: conceptual models for improving organisational performance
2016 (Engelska)Ingår i: PMA 2016, 2016Konferensbidrag, Publicerat paper (Refereegranskat)
Abstract [en]

Process maturity models are widely written about in literature. Many of these maturity applications and models have their origin in the Capability Maturity Model (CMM). The model origins are in software engineering. Process maturity levels are not clearly defined in process management terms. It could be that some customisation is needed when maturity models are applied in different fields and that this customisation could benefit from process management theory. This paper proposes a customised process maturity model with the purpose of assessing the current level of performance while also demonstrating what needs to be done to improve maturity.

Nyckelord
Process Management, Process Maturity, Process Improvement, Quality Management
Nationell ämneskategori
Tillförlitlighets- och kvalitetsteknik
Forskningsämne
Kvalitetsteknik
Identifikatorer
urn:nbn:se:ltu:diva-62270 (URN)
Konferens
10th Performance Measurement and Management conference, Edinburgh, June 26-29, 2016
Tillgänglig från: 2017-03-03 Skapad: 2017-03-03 Senast uppdaterad: 2017-11-24

Open Access i DiVA

fulltext(1436 kB)302 nedladdningar
Filinformation
Filnamn FULLTEXT02.pdfFilstorlek 1436 kBChecksumma SHA-512
48fafe7034f4edd778bba25795bd978fba3995fc76dd399e84d9d7b16396009583d3ef5c24e3a85ca241a50dc0a8e0f842f0d536d913f04a264d20dee33fcea7
Typ fulltextMimetyp application/pdf

Personposter BETA

Dahlin, Gunnar

Sök vidare i DiVA

Av författaren/redaktören
Dahlin, Gunnar
Av organisationen
Industriell Ekonomi
Tillförlitlighets- och kvalitetsteknik

Sök vidare utanför DiVA

GoogleGoogle Scholar
Totalt: 309 nedladdningar
Antalet nedladdningar är summan av nedladdningar för alla fulltexter. Det kan inkludera t.ex tidigare versioner som nu inte längre är tillgängliga.

isbn
urn-nbn

Altmetricpoäng

isbn
urn-nbn
Totalt: 597 träffar
RefereraExporteraLänk till posten
Permanent länk

Direktlänk
Referera
Referensformat
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Annat format
Fler format
Språk
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Annat språk
Fler språk
Utmatningsformat
  • html
  • text
  • asciidoc
  • rtf