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Managing Emotional Requirements in a Context-Aware Mobile Application for Tourists
Haaga-Helia University of Applied Sciences, Helsinki, Finland.
Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.ORCID iD: 0000-0001-5966-992X
Haaga-Helia University of Applied Sciences, Helsinki, Finland.
2018 (English)In: International Journal of Interactive Mobile Technologies (iJIM), ISSN 1865-7923, E-ISSN 1865-7923, Vol. 12, no 2, p. 177-196Article in journal (Refereed) Published
Abstract [en]

The objective of this study was to unveil the importance of emotions and feelings in developing mobile-based tourism applications. We gathered and analyzed emotional requirements to develop a mobile context-aware application for tourists. Emotional requirements are non-functional requirements affecting users’ emotional experiences around using applications, which are important for sustainable application usage. Many tourism applications exist, but were designed without considering emotional requirements or related UX factors and emotions. We developed a proof-of-concept prototype service-based context-aware tourism application (SCATA), and users participated in the design and evaluation processes. Emotional requirements are key to sustainable usage, especially regarding security. This paper details the application design and evaluation processes, emotional requirements analysis in each design phase, and the emotional effects of content accessibility in the application’s offline mode in unknown environments. The results show that trust, security, adjustability, and reliability are important factors to users, especially in unknown environments.

Place, publisher, year, edition, pages
Kassel University Press GmbH, 2018. Vol. 12, no 2, p. 177-196
National Category
Human Computer Interaction Media and Communication Technology
Research subject
Mobile and Pervasive Computing
Identifiers
URN: urn:nbn:se:ltu:diva-68111DOI: 10.3991/ijim.v12i2.7933OAI: oai:DiVA.org:ltu-68111DiVA, id: diva2:1194284
Note

Validerad;2018;Nivå 1;2018-04-03 (rokbeg)

Available from: 2018-03-29 Created: 2018-03-29 Last updated: 2018-04-09Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
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Output format
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