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Drop-out in living lab field test: analyzing consequences and some recommendations
Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.ORCID iD: 0000-0001-5637-9572
Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.ORCID iD: 0000-0001-9468-6821
imec .livinglabs , Belgium.
Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.ORCID iD: 0000-0003-4317-9963
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2018 (English)In: Twenty-Sixth European Conference on Information Systems (ECIS2018), Portsmouth, UK, 2018, 2018Conference paper, Published paper (Refereed)
Abstract [en]

Involving individual users in the process of information systems development is a key dimension of open innovation. Living Labs are socio-technical systems that facilitate information systems development by integrating technical, social and organizational structures and focusing on individuals, tasks, technologies and the interactions between different stakeholders. Testing digital innovations in real-life use context is one of the key components of Living Labs. The users’ motivations to participate in Living Lab field tests at the beginning of the project are usually higher than once the field tests are underway. However, there is a dearth of research on other issues related to participants’ drop-out in Living Lab field tests. This study contributes to the existing literature by investigating the consequences of drop-out in Living Lab field tests and providing recommendations that would facilitate prolonged user engagement. The paper also discusses some ethical considerations regarding involvement of participants within Living Lab field tests. In doing so, we interviewed fourteen Living Lab experts in two Living Labs in Sweden and Belgium. Based on these interviews, we propose a first set of consequences, recommendations and ethical considerations to take into account when setting up Living Lab field tests. Keywords: User

Place, publisher, year, edition, pages
2018.
Series
AIS Electronic Library (AISeL)
Keywords [en]
User engagement, Drop-out, Living Lab, Field test, Recommendations, Ethics
National Category
Social Sciences Interdisciplinary Information Systems, Social aspects
Research subject
Information systems
Identifiers
URN: urn:nbn:se:ltu:diva-69367OAI: oai:DiVA.org:ltu-69367DiVA, id: diva2:1216755
Conference
26th European Conference on Information Systems (ECIS2018), Portsmouth, UK, 23–28 June 2018
Projects
UNaLabUser Engagement for Large Scale Pilots in the Internet of Things, U4IoT
Funder
EU, Horizon 2020, 732078Available from: 2018-06-12 Created: 2018-06-12 Last updated: 2018-06-19Bibliographically approved

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Authority records BETA

Habibipour, AbdolrasoulStåhlbröst, AnnaBergvall-Kåreborn, Birgitta

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CiteExportLink to record
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Citation style
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