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Varying involvement in digitally enhanced employee-driven innovation
Lund University, Lund.
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Human and technology.ORCID iD: 0000-0003-4501-2542
2019 (English)In: European Journal of Innovation Management, ISSN 1460-1060, E-ISSN 1758-7115, Vol. 22, no 3, p. 524-540Article in journal (Refereed) Published
Abstract [en]

Purpose: The purpose of this paper is to advance knowledge about the mechanisms behind, and the implications of, varying involvement in digitally enhanced employee-driven innovation (EDI) by studying how a firm integrates a web-based tool in the organization of its EDI process. Design/methodology/approach: Based on a qualitative in-depth interview study with managers and employees at one high-performing and one low-performing office of a global IT firm, a critical discourse analysis was performed. It explored how the EDI discourse was produced, distributed and consumed in relation to the web-based tool for collecting and selecting employee ideas. Findings: The results demonstrate that the production of the innovation discourse by the top-level management, which emphasizes client satisfaction rather than employee engagement, restricts the employees’ utilization of the digital platform that distributes the discourse. However, at the high-performing office, employee participation is ensured because the local managers act as co-distributors of the digital tool. Research limitations/implications: The single case study design limits the generalizability of the results, but is nevertheless relevant for understanding the mechanisms and implications in similar contexts where web-based tools are used to enhance EDI processes. Practical implications: The study provides practical insights into the importance of local management’s active promotion of digital tools in order to ensure employee involvement. Originality/value: The study contributes to the EDI literature by identifying some mechanisms behind and the implications of varying employee involvement in digitally enhanced EDI processes.

Place, publisher, year, edition, pages
Emerald Group Publishing Limited, 2019. Vol. 22, no 3, p. 524-540
Keywords [en]
Employee participation, Critical discourse analysis, Managerial implications, Employee-driven innovation, Digitalization, Web-based tools
National Category
Other Engineering and Technologies not elsewhere specified
Research subject
Industrial Design
Identifiers
URN: urn:nbn:se:ltu:diva-73097DOI: 10.1108/EJIM-01-2018-0008ISI: 000469399600006Scopus ID: 2-s2.0-85061750329OAI: oai:DiVA.org:ltu-73097DiVA, id: diva2:1293155
Note

Validerad;2019;Nivå 2;2019-06-11 (johcin)

Available from: 2019-03-04 Created: 2019-03-04 Last updated: 2019-06-20Bibliographically approved

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Lindberg, Malin

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