Designing for Legal Practitioners: Lessons Learned from Legal Tech Development and Implementation
2023 (English)In: Proceedings of the Design Society, ICED 2023, Cambridge University Press , 2023, Vol. 3, p. 1377-1386Conference paper, Published paper (Refereed)
Abstract [en]
Recently, the design and digitalisation approaches have become increasingly utilised in the legal context, typically under the names of legal design and legal tech. One of their goals is to help legal practitioners be more efficient and to provide better quality and more comprehensive legal services. Also, given that both movements rely heavily on participatory and co-design, they will require increased support not only from design practitioners but also from design researchers and educators. Therefore, this paper investigates, from a design research viewpoint, the opportunities and challenges of developing and implementing legal tech, with a particular focus on legal practitioners. It reports on four cases of designing legal tech solutions and their implementation in a law firm. The main insights are related to the importance of value perception through participatory and co-design, the need for efficient and effective testing methodologies, and the opportunity to test a wide range of design methods and tools in the legal context. The paper also complements the legal design and legal tech literature with additional arguments on why designing in the legal context is challenging compared to designing in other domains.
Place, publisher, year, edition, pages
Cambridge University Press , 2023. Vol. 3, p. 1377-1386
Series
Proceedings of the Design Society, E-ISSN 2732-527X
Keywords [en]
Case study, Legal design, Legal tech, Participatory design, Service design
National Category
Law and Society
Research subject
Product Innovation
Identifiers
URN: urn:nbn:se:ltu:diva-100644DOI: 10.1017/pds.2023.138Scopus ID: 2-s2.0-85165458399OAI: oai:DiVA.org:ltu-100644DiVA, id: diva2:1788935
Conference
24th International Conference on Engineering Design, ICED 2023, Bordeaux, France, July 24-28, 2023
Note
Funder: EIT (22112); Croatian Science Foundation (IP-2018-01-7269)
Licens fulltext: CC BY-NC-ND 4.0
2023-08-172023-08-172024-04-12Bibliographically approved