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Going from “paper and pen” to ICT systems: Perspectives on managing the change process
Luleå tekniska universitet, Institutionen för hälsovetenskap, Omvårdnad.ORCID-id: 0000-0002-2860-7459
Luleå tekniska universitet, Institutionen för hälsovetenskap, Omvårdnad.
Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Arbetsvetenskap.ORCID-id: 0000-0002-6330-2992
Luleå tekniska universitet, Institutionen för hälsovetenskap, Omvårdnad.ORCID-id: 0000-0002-3861-7298
Rekke forfattare: 42017 (engelsk)Inngår i: Informatics for Health and Social Care, ISSN 1753-8157, E-ISSN 1753-8165, Vol. 42, nr 2, s. 109-121Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

Background: Lack of participation from staff when developing information and communication technologies (ICT) has been shown to lead to negative consequences and might be one explanation for failure. Management during development processes has rarely been empirically studied, especially when introducing ICT systems in a municipality context. Objective: To describe and interpret experiences of the management during change processes where ICT was introduced among staff and managers in elderly care. Design: A qualitative interpretive method was chosen for this study and content analysis for analyzing the interviews. Results: “Clear focus–unclear process” demonstrated that focus on ICT solutions was clear but the process of introducing the ICT was not. “First-line managers receiving a system of support” gave a picture of the first-line manager as not playing an active part in the projects. First-line managers and staff described “Low power to influence” when realizing that for some reasons, they had not contributed in the change projects. “Low confirmation” represented the previous and present feelings of staff not being listened to. Lastly, “Reciprocal understanding” pictures how first-line managers and staff, although having some expectations on each other, understood each other’s positions. Conclusions: Empowerment could be useful in creating an organization where critical awareness and reflection over daily practice becomes a routine.

sted, utgiver, år, opplag, sider
Taylor & Francis, 2017. Vol. 42, nr 2, s. 109-121
HSV kategori
Forskningsprogram
Omvårdnad; Industriell produktionsmiljö
Identifikatorer
URN: urn:nbn:se:ltu:diva-3525DOI: 10.3109/17538157.2015.1033526ISI: 000396842500001PubMedID: 27715360Scopus ID: 2-s2.0-84990181464Lokal ID: 15a306be-9c6d-4757-9d68-a682e234889bOAI: oai:DiVA.org:ltu-3525DiVA, id: diva2:976383
Merknad

Validerad; 2017; Nivå 2; 2017-03-20 (rokbeg)

Tilgjengelig fra: 2016-09-29 Laget: 2016-09-29 Sist oppdatert: 2018-11-15bibliografisk kontrollert

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Marchesoni, Maria AnderssonAxelsson, KarinFältholm, YlvaLindberg, Inger

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