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Exploring Quality Challenges and the Validity of Excellence Models
Chalmers University of Technology, Chalmers tekniska högskola, Teknikens ekonomi och organisation.
Chalmers University of Technology.
Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.ORCID-id: 0000-0003-3911-8009
Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.ORCID-id: 0000-0001-7106-9644
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Antal upphovsmän: 82016 (Engelska)Ingår i: International Journal of Operations & Production Management, ISSN 0144-3577, E-ISSN 1758-6593, Vol. 36, nr 10, s. 1201-1221Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

Purpose: The purpose is to identify and explore important quality-related challenges facing organizations, and how current excellence models incorporate these challenges.Methodology: The article is based on a Delphi study in Swedish organizations, 49 challenges were generated and ranked according to importance. The top 10 ranked challenges were compared to the principles of four excellence models.Findings: The excellence models seem to still be relevant since their content matches many of the challenges identified. The MBNQA and the SIQ models were found to have the most comprehensive coverage, while the ISO model had limited coverage. Research Limitations/Implications: Three areas for further research were identified: 1) how QM can evolve in different contexts with varying needs in terms of adaptive and explorative capabilities, 2) the interfaces of QM and sustainability, and ways to understand how customers and stakeholders can be active contributors to improvements and 3) the roles of the owners and board of directors in QM, and how to organize and distribute responsibilities of the QM work.Practical and Social Implications: Three important challenges could be addressed in upcoming revisions of excellence models: 1) making QM a strategic issue for company owners; 2) involving customers in the improvement activities; and 3) developing processes that are robust, while still easily adaptable.Originality/Value: The Delphi study has identified upcoming challenges in the QM area based on input from 188 quality professionals.

Ort, förlag, år, upplaga, sidor
2016. Vol. 36, nr 10, s. 1201-1221
Nyckelord [en]
Business / Economics - Business studies
Nyckelord [sv]
Ekonomi - Företagsekonomi
Nationell ämneskategori
Tillförlitlighets- och kvalitetsteknik
Forskningsämne
Kvalitetsteknik; Effektiv innovation och organisation (FOI)
Identifikatorer
URN: urn:nbn:se:ltu:diva-5988DOI: 10.1108/IJOPM-12-2014-0610ISI: 000387084100005Scopus ID: 2-s2.0-84989227524Lokalt ID: 42fcbc13-6e86-4078-bc5a-80a39821b32aOAI: oai:DiVA.org:ltu-5988DiVA, id: diva2:978864
Anmärkning

Validerad; 2016; Nivå 2; 2016-10-05 (andbra)

Tillgänglig från: 2016-09-29 Skapad: 2016-09-29 Senast uppdaterad: 2018-07-10Bibliografiskt granskad

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Bergquist, BjarneGarvare, RickardWiklund, Håkan

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