Capability configurations for advanced service offerings in manufacturing firms: Using fuzzy set qualitative comparative analysis
Antal upphovsmän: 32016 (Engelska)Ingår i: Journal of Business Research, ISSN 0148-2963, E-ISSN 1873-7978, Vol. 69, nr 11, s. 5330-5335Artikel i tidskrift (Refereegranskat) Published
Abstract [en]
The present study contributes to the servitization literature demonstrating capability configurations that lead to successful advanced service offerings. Drawing on a data set of 131 Swedish manufacturing firms, the present study utilizes a configurational comparative method, namely fuzzy-set qualitative comparative analysis (fsQCA), to identify influential capability configurations. This study identifies four capability configurations that enable advanced service offerings in manufacturing companies. The results highlight the importance of a configurational approach towards understanding service capabilities and suggest two key paths based upon service development capabilities and mass service customization capabilities that firms may follow in achieving advanced service offerings.
Ort, förlag, år, upplaga, sidor
2016. Vol. 69, nr 11, s. 5330-5335
Nationell ämneskategori
Övrig annan teknik
Forskningsämne
Entreprenörskap och innovation
Identifikatorer
URN: urn:nbn:se:ltu:diva-6059DOI: 10.1016/j.jbusres.2016.04.133ISI: 000383936800101Scopus ID: 2-s2.0-85006778808Lokalt ID: 4427a106-e905-48d2-bb6f-73baeb3668acOAI: oai:DiVA.org:ltu-6059DiVA, id: diva2:978936
Anmärkning
Validerad; 2016; Nivå 2; 2016-10-26 (andbra)
2016-09-292016-09-292022-10-28Bibliografiskt granskad