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Developing Global Service Innovation Capabilities
Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Innovation och Design.ORCID-id: 0000-0003-3255-414X
Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Innovation och Design.
Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Innovation och Design.ORCID-id: 0000-0003-0401-033X
Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Innovation och Design.ORCID-id: 0000-0002-8770-8874
2015 (engelsk)Inngår i: Research technology management, ISSN 0895-6308, E-ISSN 1930-0166, Vol. 58, nr 5, s. 35-44Artikkel i tidsskrift (Fagfellevurdert) Published
Abstract [en]

As multinational manufacturing companies pursue service innovation toward global markets, their back-end development units (i.e. R&D headquarters) face immense challenges due to market heterogeneity. Our extensive studies of 14 leading multinational companies in service innovation have identified, analyzed, and ranked challenges to reveal the key steps to building necessary capabilities. Based on our analysis, we explain how back-end units develop four sub-dimensions of global service innovation capabilities (service offerings, digitalization, customer insights, and integrating global knowledge) to manage their relationships with regional front-end units and subsequently drive service innovation. In developing these capabilities, the back-end units progressively learn to collaborate, integrate, and orchestrate processes and activities across and within regional front-end units, customers, and service partners from heterogeneous global markets.

sted, utgiver, år, opplag, sider
2015. Vol. 58, nr 5, s. 35-44
HSV kategori
Forskningsprogram
Entreprenörskap och innovation
Identifikatorer
URN: urn:nbn:se:ltu:diva-9066Lokal ID: 7a04b4ea-b08b-418c-981c-e6834bf52aa5OAI: oai:DiVA.org:ltu-9066DiVA, id: diva2:982004
Merknad

Validerad; 2015; Nivå 2; 20150719 (vinpar)

Tilgjengelig fra: 2016-09-29 Laget: 2016-09-29 Sist oppdatert: 2020-01-29bibliografisk kontrollert

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Parida, VinitSjödin, David RönnbergLenka, SambitWincent, Joakim

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