Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
TQM as a management system consisting of values, techniques and tools
Luleå University of Technology.
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
2000 (English)In: TQM Magazine, ISSN 0954-478X, E-ISSN 1758-6887, Vol. 12, no 4, p. 238-244Article in journal (Refereed) Published
Abstract [en]

The interest in total quality management (TQM) has increased rapidly in recent years. Some people see TQM as something necessary to reach competitiveness but others claim TQM to be merely a management fad. We believe that there are several reasons for the different opinions about TQM. One is that the gurus, who often are seen as fathers of TQM, do not like the concept. Another one is that there are several similar names for roughly the same idea. A third one, which, maybe, is the most severe, is that there are many vague descriptions and few definitions of what TQM really is. In this paper we will discuss some of the problems with TQM and describe and discuss our own view of TQM as a management system consisting of the three interdependent components: values, techniques and tools. We strongly believe that this definition will help to understand and implement TQM.

Place, publisher, year, edition, pages
2000. Vol. 12, no 4, p. 238-244
National Category
Reliability and Maintenance
Research subject
Quality Technology & Management
Identifiers
URN: urn:nbn:se:ltu:diva-10310DOI: 10.1108/09544780010325822Scopus ID: 2-s2.0-0001626326Local ID: 91ad0250-aa28-11db-aeba-000ea68e967bOAI: oai:DiVA.org:ltu-10310DiVA, id: diva2:983252
Note

Validerad; 2000; 20070122 (keni)

Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2021-12-29Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full textScopus

Authority records

Klefsjö, Bengt

Search in DiVA

By author/editor
Klefsjö, Bengt
By organisation
Luleå University of TechnologyBusiness Administration and Industrial Engineering
In the same journal
TQM Magazine
Reliability and Maintenance

Search outside of DiVA

GoogleGoogle Scholar

doi
urn-nbn

Altmetric score

doi
urn-nbn
Total: 313 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf