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Including sustainability in business excellence models
University of Twente.
University of the Punjab, Lahore.
Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, Industriell Ekonomi.ORCID-id: 0000-0001-7106-9644
National Textile University, Faisalabad.
2011 (Engelska)Ingår i: Total quality management and business excellence (Online), ISSN 1478-3363, E-ISSN 1478-3371, Vol. 22, nr 7, s. 773-786Artikel i tidskrift (Refereegranskat) Published
Abstract [en]

The purpose of this paper is to explore the adequacy of business excellence models (BEMs) to address corporate sustainability, which is conceptualised in terms of economic, social, and environmental bottom lines. How organisations may manage corporate sustainability in the absence of a comprehensive sustainability management system standard is also explored. A survey of literature has been carried out. The European Foundation for Quality Management (EFQM) excellence model and the Baldrige Criteria for Performance Excellence (BCPE) are analysed with regard to their considerations of sustainability. The findings reveal that while triple bottom-line considerations are addressed to some extent in the studied BEMs, the models per se do not comprehensively address sustainability issues and economic prosperity remains a dominant consideration. Suggestions for the improvement of the EFQM excellence model and BCPE are discussed. To provide a comprehensive approach for addressing corporate sustainability, an integrated quality-sustainability framework is proposed. The essence of the framework is that sustainability indicators, such as those provided in the Global Reporting Initiative framework, could be integrated with core business processes using the structures and infrastructure provided by BEMs. The proposed improvements should be considered in future revisions of the EFQM excellence model and BCPE.

Ort, förlag, år, upplaga, sidor
2011. Vol. 22, nr 7, s. 773-786
Nyckelord [en]
Industrial engineering and economy - Industrial organisation, administration and economics
Nyckelord [sv]
Kvalitetsteknik, Industriell teknik och ekonomi - Industriell organisation, administration och ekonomi
Nationell ämneskategori
Tillförlitlighets- och kvalitetsteknik
Forskningsämne
Kvalitetsteknik
Identifikatorer
URN: urn:nbn:se:ltu:diva-11457DOI: 10.1080/14783363.2011.585784ISI: 000299637800006Scopus ID: 2-s2.0-84859347565Lokalt ID: a6bdb978-7247-4c94-9981-5c676fc4dd83OAI: oai:DiVA.org:ltu-11457DiVA, id: diva2:984407
Anmärkning
Validerad; 2011; 20110601 (rick_g)Tillgänglig från: 2016-09-29 Skapad: 2016-09-29 Senast uppdaterad: 2018-07-10Bibliografiskt granskad

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