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Reliability of a questionnaire and an ergonomic checklist for assessing working conditions and health at call centres
National Institute for Working Life.
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Human Work Science.
National Institute for Working Life.
National Institute for Working Life.
2006 (English)In: International Journal of Occupational Safety and Ergonomics, ISSN 1080-3548, E-ISSN 2376-9130, Vol. 12, no 1, p. 53-68Article in journal (Refereed) Published
Abstract [en]

Background. The purpose was to study the test-retest reliability and internal consistency of questions in a questionnaire concerning working conditions and health and the inter-rater reliability of observations and measurements according to an ergonomic checklist. Method. Fifty-seven operators participated in a retest questionnaire and 58 operators participated in an inter-observer test. Results. The questions had fair to good or higher reliability in 142 of the total of 312. Twenty-seven of the total of 44 variables in the ergonomic checklist were classified as having fair to good or higher reliability. Conclusions. About half of the questions had fair to good or higher reliability and can be recommended for further analyses. The majority of variables in the ergonomic checklist were classified as having fair to good or higher reliability. Low reliability does not necessarily indicate that the reliability of the test, per se, is low but may signify that the conditions measured vary over time or that the answers are aggregated in one part of the scale.

Place, publisher, year, edition, pages
2006. Vol. 12, no 1, p. 53-68
National Category
Production Engineering, Human Work Science and Ergonomics
Research subject
Engineering Psychology
Identifiers
URN: urn:nbn:se:ltu:diva-13527Local ID: cbfad950-fff0-11db-b19d-000ea68e967bOAI: oai:DiVA.org:ltu-13527DiVA, id: diva2:986480
Note
Validerad; 2006; 20070511 (ysko)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2017-11-24Bibliographically approved

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Alm, Håkan

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