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On the use of process management in the Third World
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.ORCID iD: 0000-0002-6487-5522
2002 (English)In: Total quality management (Print), ISSN 0954-4127, E-ISSN 1360-0613, Vol. 13, no 4, p. 419-426Article in journal (Refereed) Published
Abstract [en]

This paper discusses the use of Total Quality Management (TQM) in the Third World with a focus on Process Management. Existing examples from developing countries are mostly from emerging economies and very little is found from Sub-Saharan Africa (SSA). Looking into the strength of TQM-drivers as a function of national indicators highlights possible reasons for the lack of TQM. Generally, the drivers are found to be very weak, especially in SSA, and give a low probability for management commitment. In order to test whether process management in a TQM-framework would be feasible, provided there was management commitment, a process view has been overlaid on the functional organisation of a cement plant in SSA. The performance of a more process-focused management is described in a number of case studies. The conclusion is that, technically, First-World process management could function and give good results, but that in practice this will seldom take place due to a lack of management commitment.

Place, publisher, year, edition, pages
2002. Vol. 13, no 4, p. 419-426
National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
URN: urn:nbn:se:ltu:diva-15540DOI: 10.1080/09544120220149241ISI: 000177014700001Local ID: f11e1110-c1c1-11db-9ea3-000ea68e967bOAI: oai:DiVA.org:ltu-15540DiVA, id: diva2:988514
Note
Validerad; 2002; 20070221 (ysko)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2018-07-10Bibliographically approved

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Isaksson, RaineWiklund, Håkan

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CiteExportLink to record
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  • apa
  • harvard1
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  • de-DE
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  • nn-NB
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  • Other locale
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Output format
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