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Barriers to client-contractor communication: Implementing process innovation in a building project in Sweden
Luleå University of Technology, Department of Civil, Environmental and Natural Resources Engineering, Industrilized and sustainable construction.
Luleå University of Technology, Department of Civil, Environmental and Natural Resources Engineering, Industrilized and sustainable construction.ORCID iD: 0000-0002-3067-9451
2016 (English)In: International Journal of Project Organisation and Management, ISSN 1740-2891, E-ISSN 1740-2905, Vol. 8, no 2, p. 151-171Article in journal (Refereed) Published
Abstract [en]

Client-contractor communication is vital for achieving project goals but also for adopting innovations. However, this type of communication does not take place across just one interface but across several. In the present study, barriers to client-contractor communication were addressed with the intention of specifically highlighting the potential impact of the project-based setting. A case study of a building project where process innovation was to be implemented provided the data. The analysis focused on meaning-making by different participants during progression of the project until its completion. Although the project was successfully completed, some of the aims of the process innovation were not realised as planned due to emerging meaning-making problems. A main suggestion from the reported findings was that the predominant project logic in construction may be a key barrier to client-contractor communication in implementing innovations presented by actors on the supply-side

Place, publisher, year, edition, pages
2016. Vol. 8, no 2, p. 151-171
National Category
Building Technologies
Research subject
Timber Structures
Identifiers
URN: urn:nbn:se:ltu:diva-15698DOI: 10.1504/IJPOM.2016.076387Local ID: f3e807ec-1a61-4e26-b264-8bad28f5481cOAI: oai:DiVA.org:ltu-15698DiVA, id: diva2:988673
Note
Validerad; 2016; Nivå 1; 20160607 (andbra)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2017-11-24Bibliographically approved

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
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Language
  • de-DE
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  • nn-NO
  • nn-NB
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  • Other locale
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