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Oakland on Quality Management
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
2005 (English)In: Quality progress, ISSN 0033-524X, Vol. 38, no 5, p. 96-Article, book review (Other (popular science, discussion, etc.)) Published
Abstract [en]

Oakland on Quality Management John S. Oakland, Butterworth-Heinemann, 2004, 475 pp., $95 (book).Oakland on Quality Management is about how to manage in a total quality way and is structured around a model for quality management based on "four P's and three C's." It deals with improving performance through better planning and management of people and processes. This core needs to be surrounded by commitment to quality, communication of the quality message and recognition of the need to change the culture to create total quality.This extensively extended version of Oakland's Total Quality Management features major changes and new material on process management, quality management systems, HR management, performance measures, partnerships and resources, and innovation and learning.The total framework of the book emphasizes the leadership component and the importance of focusing on design. Many short illustrative case descriptions are included to reflect upon concepts and current understanding. Unfortunately, the terminology sometimes is unclear. For example, the concepts of quality and total quality as well as quality management and total quality management (TQM) are used more or less interchangeably.However, this is a good book overall based on a lot of experience for emphasizing TQM to directors and managers, students and teachers.

Place, publisher, year, edition, pages
2005. Vol. 38, no 5, p. 96-
National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
URN: urn:nbn:se:ltu:diva-16001Local ID: f962f990-49be-11dd-a9fb-000ea68e967bOAI: oai:DiVA.org:ltu-16001DiVA, id: diva2:988977
Note
Godkänd; 2005; 20080704 (andbra)Available from: 2016-09-29 Created: 2016-09-29 Last updated: 2017-11-24Bibliographically approved

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Klefsjö, Bengt

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