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A kiosk as a collaborative technology in consumer-service situations: The potential of audiovisual communication
Department of Information Processing Science, University of Oulu.
Department of Information Processing Science, University of Oulu.
Department of Information Processing Science, University of Oulu.
Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
2013 (English)In: IADIS Multi Conference on Computer Science and Information Systems: Proceedings of the IADIS International conference Collaborative Technologies / [ed] Piet Kommers; Eva Kasparova; Nik Bessis, Praque: International Association for Development, IADIS , 2013, p. 27-34Conference paper, Published paper (Refereed)
Abstract [en]

Advances in collaborative technologies in mediating cooperation situations now provide quite natural face-to-face (F2F) interaction with negotiation, information, and manipulation facilities via video-mediated communication (VMC). In measuring F2F situations, research has defined the boundaries and challenges of VMC for collaborative activities. In the context of service kiosks VMC devices have remained untapped though a basic model, design principles and certain ideas on what kind of cooperation it may be useful are given. Our case study on a new car rental service solution shows how a VMC kiosk involves cooperative partners, for what purposes they require VMC, and in what ways other kiosk devices are more appropriate. We show how these purposes unite the kiosk and VMC devices and, by measuring the kiosk use in a public place, provide our analysis aspects and remote service kiosk solutions for collaborative kiosk and service design

Place, publisher, year, edition, pages
Praque: International Association for Development, IADIS , 2013. p. 27-34
National Category
Information Systems, Social aspects
Research subject
Computer and Systems Science
Identifiers
URN: urn:nbn:se:ltu:diva-27724Local ID: 1422499b-1750-4d5c-9db7-79a5c77eb8f0ISBN: 978-972-8939-92-2 (print)OAI: oai:DiVA.org:ltu-27724DiVA, id: diva2:1000913
Conference
IADIS Multi Conference on Computer Science and Information Systems : IADIS International conference Collaborative Technologies 2013 22/07/2013 - 27/07/2013
Note
Godkänd; 2013; 20130909 (vesas)Available from: 2016-09-30 Created: 2016-09-30 Last updated: 2017-11-25Bibliographically approved

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf