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Enabling organizational changes for development of product-services system offers
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.ORCID iD: 0000-0002-7512-4425
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.ORCID iD: 0000-0003-0373-3720
2013 (English)In: Proceedings of the 19th International Conference on Engineering Design (ICED13): Design For Harmonies / [ed] U Lindemann; S Venkataraman; Y. S Kim; S.W Lee; M Cantamessa; B Yannou, Design Research Society, 2013, p. 011-020Conference paper, Published paper (Refereed)
Abstract [en]

The manufacturing industry is going through a transition from developing of products to the provision of product-service systems (PSS). Earlier research has identified different types of PSS offers, from product offers that include services as “add-on”, to the sale of services that include tangible goods as “add-on”. This paper addresses what consequences this has on manufacturing organizations undergoing PSS transition. The purpose of the paper is to clarify key success factors for organizational changes needed in the transition process of developing different types of PSS offers. The results are based on a case study of a manufacturer in the aerospace domain; the analysis approached organizational changes from organizational theory perspective. The study identified four key areas that need to be considered in the organizational transformation to PSS development: Business strategy and decision-making, Internal organizational structure, Team composition, and External networks and customer relationship. Based on the analysis of empirical data from these four areas, the paper discusses the successful organizational changes that are required in the transition towards PSS development.

Place, publisher, year, edition, pages
Design Research Society, 2013. p. 011-020
Series
Proceedings of the International Conference on Engineering Design, ISSN 2220-4334 ; 3
National Category
Other Engineering and Technologies not elsewhere specified
Research subject
Product Innovation
Identifiers
URN: urn:nbn:se:ltu:diva-28216Local ID: 1f09f462-55a9-4d11-b3e9-70da66b754cbISBN: 978-1-904670-46-9 (print)OAI: oai:DiVA.org:ltu-28216DiVA, id: diva2:1001411
Conference
International Conference on Engineering Design : 19/08/2013 - 22/08/2013
Note
Validerad; 2013; 20130109 (kotchi)Available from: 2016-09-30 Created: 2016-09-30 Last updated: 2020-01-29Bibliographically approved

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http://www.designsociety.org/publication/34896/enabling_organizational_changes_for_development_of_product-service_system_offers

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Wallin, JohannaChirumalla, KoteshwarIsaksson, Ola

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