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Self-assessment as a facilitator for learning
Luleå tekniska universitet.
1999 (English)In: Proceedings of the 1999 ASQ's 53rd Annual Quality Congress: Anaheim, CA, USA; 24 May 1999 through 26 May 1999, American Society for Quality , 1999, p. 423-431Conference paper, Published paper (Refereed)
Abstract [en]

As a tool and as an approach, self-assessment supports organizational learning. For example, self-assessment is a tool in systematic problem solving and an approach in new experimentation. In addition to these two elements, a learning organization should be skilled in learning from the best practices and experience of others and in quickly and efficiency transferring knowledge throughout the organization. When based on total quality management (TQM), the best known self-assessment tools include the European Quality Award and the Malcolm Baldrige National Quality Award. The TQM perspective suggests a three-phase approach to self-assessment: preparation, accomplishment, and continuous improvement through generation and implementation of action plans. A pilot study of TQM-based self-assessment with about 25 employees at the Lule� University of Technology used a springboard assessment tool that covered four areas: customer cooperation, employee commitment, leadership, and process management. The springboard questionnaire analyzed employee opinions on the tool and approach of this self-assessment. For the preparation phase, the analysis suggested better reconciliation of improvement work with everyday tasks. For the accomplishment phase, the assessment demonstrated the useful but time consuming nature of teamwork. Meeting times needed to be better allocated. And for the continuous improvement phase, the self-assessment was incomplete as of this writing.

Place, publisher, year, edition, pages
American Society for Quality , 1999. p. 423-431
National Category
Reliability and Maintenance
Research subject
Quality Technology and Management
Identifiers
URN: urn:nbn:se:ltu:diva-29679Local ID: 33a01bc0-6401-11df-ab16-000ea68e967bISBN: 9789992892329 (print)OAI: oai:DiVA.org:ltu-29679DiVA, id: diva2:1002904
Conference
Annual Quality Congress of the American Society for Quality : 24/05/1999 - 26/05/1999
Note
Godkänd; 1999; 20100520 (ysko)Available from: 2016-09-30 Created: 2016-09-30 Last updated: 2017-11-25Bibliographically approved

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Wiklund, Pia Sandvik
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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
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