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Why benefits realization from ERP in SMEs doesn't seem to matter?
Department of Information Systems, University of Agder.
Department of Information Systems, University of Agder.ORCID iD: 0000-0002-7477-0783
2011 (English)In: 2011 44th Hawaii International Conference on System Sciences: (HICSS 2011); Kauai, Hawaii, USA, 4 - 7 January 2011 / [ed] Ralph H. Sprague, Piscataway, NJ: IEEE Communications Society, 2011, article id 5718960Conference paper, Published paper (Refereed)
Abstract [en]

It is often argued that IT investments require active management practices for benefits realization. This applies also to enterprise resource planning (ERP) systems. As well, benefits realization efforts are assumed to create more value than they cost. Hence, the maturity of organizations should be increased and their cultures cultivated towards more rational benefits realization practices. Our study on ERP implementations in Egyptian medium-sized organizations, however, provides aberrant results that challenge the fundamental arguments for formal benefits realization practices. While investments in ERP are regarded as significant, and the projects challenging, formal benefits realization and investment evaluation practices are considered largely irrelevant. The reasons include the "self-evident" nature of ERP benefits, perceived difficulty and costliness of method use and suspicions on rationality of methods. A government policy to support ERP investments may also decrease incentives for further benefits optimization. Cost coordination of the implementation efforts, however, continues to be an issue

Place, publisher, year, edition, pages
Piscataway, NJ: IEEE Communications Society, 2011. article id 5718960
Series
Annual Hawaii International Conference on System Sciences. Proceedings, ISSN 1060-3425
National Category
Information Systems, Social aspects
Research subject
Information systems
Identifiers
URN: urn:nbn:se:ltu:diva-29735DOI: 10.1109/HICSS.2011.497Scopus ID: 79952913300Local ID: 34d742cd-7cc4-4b35-b47e-d51b22d4c150ISBN: 978-1-4244-9618-1 (print)OAI: oai:DiVA.org:ltu-29735DiVA, id: diva2:1002961
Conference
Hawaii International Conference on System Sciences : 04/01/2011 - 07/01/2011
Note
Upprättat; 2011; 20150626 (andbra)Available from: 2016-09-30 Created: 2016-09-30 Last updated: 2018-02-27Bibliographically approved

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