Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
The elusive nature of user needs in existing information systems literature
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.ORCID iD: 0000-0003-4317-9963
2007 (English)In: Information Management in the Networked Economy - Issues and Solutions: Proceedings of 8th IBIMA Conference / [ed] Khalid Soliman, International Business Information Management Association (IBIMA), 2007Conference paper, Published paper (Refereed)
Abstract [en]

In this paper, we present a new approach to facilitate the process of eliciting user needs in the information systems development context. Today is has become important to study users and their needs since products or services that contribute to fulfill an unsatisfied need have a high probability to succeed on the market. Hence, identifying and designing for user needs is imperative in innovation projects. We have identified two missing issues within the existing literature concerning user needs and systems development. Firstly, there are no consistent frameworks or categorizations of different types of needs, and secondly, there are no descriptions of how to proceed in the process of eliciting and analyzing user needs. Hence, the purpose of this paper is to present a theory of human motivation and behavior which we use as a framework to elicit and understand user needs. We have found different strengths with this framework such as the facilitation for the analyst to find divergent views of the same need and as well as needs that were solutions to another need. In addition, divergent views of the same need became obvious when we applied this framework. A drawback we have observed by using the framework is the possibility that a need is forced into a box, thereby risking missing its actual meaning.

Place, publisher, year, edition, pages
International Business Information Management Association (IBIMA), 2007.
National Category
Information Systems, Social aspects
Research subject
Informatics
Identifiers
URN: urn:nbn:se:ltu:diva-30102Local ID: 3d238dc0-650e-11dc-8a3f-000ea68e967bISBN: 0-9753393-7-0 (electronic)OAI: oai:DiVA.org:ltu-30102DiVA, id: diva2:1003329
Conference
IBIMA conference on Information Management in the Networked Economy : 20/06/2007 - 22/06/2007
Note
Godkänd; 2007; 20070917 (ann_joh)Available from: 2016-09-30 Created: 2016-09-30 Last updated: 2017-11-25Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

http://www.ibima.org/Dublin2007/index.html

Search in DiVA

By author/editor
Bergvall-Kåreborn, BirgittaStåhlbröst, Anna
By organisation
Innovation and Design
Information Systems, Social aspects

Search outside of DiVA

GoogleGoogle Scholar

isbn
urn-nbn

Altmetric score

isbn
urn-nbn
Total: 38 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf