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Facilitated vmc-based remote service kiosk interface for information systems: Video-mediated communications
Department of Information Processing Science, University of Oulu.
Department of Information Processing Science, University of Oulu.
Department of Information Processing Science, University of Oulu.
Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
2013 (English)In: IADIS Multi Conference on Computer Science and Information Systems: Proceedings of the IADIS International conference Interfaces and Human Computer Interaction 2013 / [ed] Katherine Blashki, Praque: International Association for Development, IADIS , 2013, p. 157-164Conference paper, Published paper (Refereed)
Abstract [en]

The assumption behind kiosks used in public places is that they are meant for simple tasks and crowds of people who do not require help. Complex occasionally used information-intensive services provided by kiosks, diversified customer groups and situations where people are dependent on the systems available, have challenged this assumption. Our study on a new video-mediated communication (VMC) based service kiosk shows that the help from a real person by VMC is a possible solution to the problems and the human-facilitated kiosk interface is appropriate for the systems used in public places. Based on experiences with the kiosk, we suggest enhancing VMC-based kiosk interfaces for information systems

Place, publisher, year, edition, pages
Praque: International Association for Development, IADIS , 2013. p. 157-164
National Category
Information Systems, Social aspects
Research subject
Computer and Systems Science
Identifiers
URN: urn:nbn:se:ltu:diva-32072Local ID: 66eee275-91a5-4e79-852f-e48dcf5856a7ISBN: 978-972-8939-90-8 (print)OAI: oai:DiVA.org:ltu-32072DiVA, id: diva2:1005306
Conference
ADIS Multi Conference on Computer Science and Infomation Systems : IADIS International conference Interfaces and Human Computer Interaction 22/07/2013 - 27/07/2013
Note
Godkänd; 2013; 20130910 (vesas)Available from: 2016-09-30 Created: 2016-09-30 Last updated: 2017-11-25Bibliographically approved

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Sihvola, Vesa

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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf