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"IT's Complicated...": Influence of perceived sacrifice and trust on eService adoption
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.ORCID iD: 0000-0002-4397-6965
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.ORCID iD: 0000-0001-5899-4747
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
2011 (English)In: Electronic Government: 10th IFIP WG 8.5 International Conference, EGOV 2011, Delft, The Netherlands, August 28 – September 2, 2011. Proceedings / [ed] Marijn Janssen; Hans J. Scholl; Maria A. Wimmer; Yao-hua Tan, Berlin: Springer Science+Business Media B.V., 2011, p. 112-121Conference paper, Published paper (Refereed)
Abstract [en]

In order to increase usage of e-government services, there is a need for better understanding of factors driving citizens’ use of such services. This study addresses the following research problem: How do trust, perceived sacrifice, and optimism bias influence citizens’ intentions to use public e-services? A model of e-service adoption is proposed and tested on a random sample of Swedish citizens. The model confirms the influence of trust and optimism bias, and the results also suggest that perceived sacrifice in terms of time and effort can be a strong predictor of behavioral intentions.

Place, publisher, year, edition, pages
Berlin: Springer Science+Business Media B.V., 2011. p. 112-121
Series
Lecture Notes in Computer Science, ISSN 0302-9743 ; 6846
National Category
Business Administration
Research subject
Industrial Marketing
Identifiers
URN: urn:nbn:se:ltu:diva-32914DOI: 10.1007/978-3-642-22878-0_10Scopus ID: 2-s2.0-80052759983Local ID: 791190d9-ce2d-45dc-ae4f-e1102e084f57ISBN: 978-3-642-22878-0 (electronic)OAI: oai:DiVA.org:ltu-32914DiVA, id: diva2:1006148
Conference
IFIP WG 8.5 International Conference : 28/08/2011 - 02/09/2011
Projects
Kundfokus för ökad användning av offentliga e-tjänster
Note
Validerad; 2011; 20110919 (ysko)Available from: 2016-09-30 Created: 2016-09-30 Last updated: 2023-09-05Bibliographically approved

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Styvén, Maria EkWallström, ÅsaEngström, AnneSalehi-Sangari, Esmail

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