Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
"IT's Complicated...": Influence of perceived sacrifice and trust on eService adoption
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.ORCID iD: 0000-0002-4397-6965
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.ORCID iD: 0000-0001-5899-4747
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
2011 (English)In: Electronic Government: 10th IFIP WG 8.5 International Conference, EGOV 2011, Delft, The Netherlands, August 28 – September 2, 2011. Proceedings / [ed] Marijn Janssen; Hans J. Scholl; Maria A. Wimmer; Yao-hua Tan, Berlin: Springer Science+Business Media B.V., 2011, p. 112-121Conference paper, Published paper (Refereed)
Abstract [en]

In order to increase usage of e-government services, there is a need for better understanding of factors driving citizens’ use of such services. This study addresses the following research problem: How do trust, perceived sacrifice, and optimism bias influence citizens’ intentions to use public e-services? A model of e-service adoption is proposed and tested on a random sample of Swedish citizens. The model confirms the influence of trust and optimism bias, and the results also suggest that perceived sacrifice in terms of time and effort can be a strong predictor of behavioral intentions.

Place, publisher, year, edition, pages
Berlin: Springer Science+Business Media B.V., 2011. p. 112-121
Series
Lecture Notes in Computer Science, ISSN 0302-9743 ; 6846
National Category
Business Administration
Research subject
Industrial Marketing
Identifiers
URN: urn:nbn:se:ltu:diva-32914DOI: 10.1007/978-3-642-22878-0_10Scopus ID: 2-s2.0-80052759983Local ID: 791190d9-ce2d-45dc-ae4f-e1102e084f57ISBN: 978-3-642-22878-0 (electronic)OAI: oai:DiVA.org:ltu-32914DiVA, id: diva2:1006148
Conference
IFIP WG 8.5 International Conference : 28/08/2011 - 02/09/2011
Projects
Kundfokus för ökad användning av offentliga e-tjänster
Note
Validerad; 2011; 20110919 (ysko)Available from: 2016-09-30 Created: 2016-09-30 Last updated: 2018-07-10Bibliographically approved

Open Access in DiVA

No full text in DiVA

Other links

Publisher's full textScopus

Authority records BETA

Styvén, Maria EkWallström, ÅsaEngström, AnneSalehi-Sangari, Esmail

Search in DiVA

By author/editor
Styvén, Maria EkWallström, ÅsaEngström, AnneSalehi-Sangari, Esmail
By organisation
Business Administration and Industrial Engineering
Business Administration

Search outside of DiVA

GoogleGoogle Scholar

doi
isbn
urn-nbn

Altmetric score

doi
isbn
urn-nbn
Total: 13 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf