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Customer dissatisfaction index (CDI): pilot use in network planning
Vattenfall.
Vattenfall.
Vattenfall.
Vattenfall.
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Number of Authors: 5
2009 (English)In: CIRED 20th International Conference on Electricity Distribution: (CIRED 2009) ; Prague, Czech Republic, 8 - 11 June 2009, Red Hook, NY: Curran Associates, Inc., 2009, article id 367Conference paper, Published paper (Refereed)
Abstract [en]

The Customer Dissatisfaction Index (CDI) concept, developed in 2006 by Vattenfall and STRI [1], introduces the service level compliance put into figures in network planning. By using the performance in a load point and the probability that a preset "dissatisfaction" level of security of supply is not fulfilled, it presents a more understandable customer focus. This was presented in an earlier CIRED report. [4] A pilot network planning case in a rural network in Finland near Jyväskylä has been performed as a pilot. Two different levels of satisfaction criteria has been used one for domestic customers (max 8 hours or 3 interruptions) and one for preferred customers such as industry, hospitals, nursing homes, supermarkets etc. (max 1hour or2 interruptions) (fig 1) The planning has been performed using Tekla X-power and utilizing the newly developed RNA reliability calculation module. In the project the use of CDI is compared to the use of the index KAH (Customer outage cost). The planning uses 4 different scenarios and compares the KAH CDI and economics. SAIDI SAIFI and different CDI indices are also compared. (Fig 4) The project shows that CDI gives valuable contributions to the evaluation of different planning alternatives and will be further used.

Place, publisher, year, edition, pages
Red Hook, NY: Curran Associates, Inc., 2009. article id 367
Series
IET conference publication, E-ISSN 0537-9989 ; 550
National Category
Other Electrical Engineering, Electronic Engineering, Information Engineering
Research subject
Electric Power Engineering
Identifiers
URN: urn:nbn:se:ltu:diva-32999DOI: 10.1049/cp.2009.0709Local ID: 7b43db10-5994-11de-9f57-000ea68e967bISBN: 978-1-615-67522-7 (electronic)OAI: oai:DiVA.org:ltu-32999DiVA, id: diva2:1006234
Conference
International Conference on Electricity Distribution : 08/06/2009 - 11/06/2009
Available from: 2016-09-30 Created: 2016-09-30 Last updated: 2017-11-25Bibliographically approved

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CiteExportLink to record
Permanent link

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Cite
Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf