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Open operation: A customer perspective on the co-creation of value for integrated product-service solutions
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
2014 (English)Conference paper, Presentation (Refereed)
Abstract [en]

Traditional manufacturing companies are increasingly offering integrated product-service solutions in order to secure their position in the globally competitive environment. However, little is known about the customers’ perspective and when they are willing to “open up” their internal processes for value co-creation with providers. Based on multiple exploratory case studies with three customers and three providers within the manufacturing and process industries, this study identifies two conditions related to type of processes (i.e. critical vs. non-critical) and internal competence situation (i.e. core vs. non-core) as strong influences for engaging in open operation. In addition, we identify three open operation barriers which may restrict the potential for increased value co-creation and needs to be managed to support the adoption of integrated solutions.

Place, publisher, year, edition, pages
2014.
Research subject
Entrepreneurship and Innovation
Identifiers
URN: urn:nbn:se:ltu:diva-35188Local ID: 99d3cc8e-41d3-441a-bcc3-d90168854576OAI: oai:DiVA.org:ltu-35188DiVA: diva2:1008440
Conference
ISPIM Conference : Innovation for Sustainable Economy & Society 08/06/2014 - 11/06/2014
Projects
Fastelaboratoriet - VINNEXC
Note
Godkänd; 2014; 20140501 (davron)Available from: 2016-09-30 Created: 2016-09-30Bibliographically approved

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ReferencesLink to record
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