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Sharing expertise: Easier said than done
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
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2011 (English)In: Functional thinking for value creation: Proceedings of the 3rd CIRP International Conference on Industrial Product Service Systems, Technische Universität Braunschweig, Braunschweig, Germany, May 5th - 6th, 2011 / [ed] Jürgen Hesselbach; Christoph Herrmann, Berlin: Encyclopedia of Global Archaeology/Springer Verlag, 2011, 201-206 p.Conference paper (Refereed)
Abstract [en]

Manufacturing industry is expressing an increased interest in knowledge management due to the extension towards aservice provision business model. However, the inclusion of softer service aspects indicates that the common view onknowledge management as a way to control and monitor a technical process have limitations. Sharing expertise is anadditional way of managing knowledge particularly with the intentions to make experience based knowledgeorganizational available. By studying product developers’ daily work, especially how they perceive that they apply andshare knowledge, we problematize knowledge activities in product-service development to discuss the establishedknowledge management activities. The paper suggests some considerations to support the development of aknowledge base for product-service design.

Abstract [en]

An extension towards service provision takes place in manufacturing industry. Inclusion of softer service aspects indicates that the common view on knowledge management to control and monitor a technical process have limitations. Sharing expertise is an additional way of managing knowledge particularly with the intentions to make experience based knowledge organizational available. By studying product developers’ daily work, especially how they perceive that they apply and share knowledge, we problematize knowledge activities in product-service development to discuss the established knowledge management activities. The paper suggests some considerations to support the development of a knowledge base for product-service design.

Place, publisher, year, edition, pages
Berlin: Encyclopedia of Global Archaeology/Springer Verlag, 2011. 201-206 p.
Research subject
Functional Product Development
Identifiers
URN: urn:nbn:se:ltu:diva-37918DOI: 10.1007/978-3-642-19689-8_36Local ID: c1bb0db0-0867-11e0-b767-000ea68e967bISBN: 978-3-642-19688-1ISBN: 978-3-642-19689-8 (PDF)OAI: oai:DiVA.org:ltu-37918DiVA: diva2:1011417
Conference
CIRP International Conference on Industrial Product Service Systems : 05/05/2011 - 06/05/2011
Projects
Fuel Efficient Transmission Technology Concepts: Design Methodology
Note
Godkänd; 2011; 20110524 (andbra)Available from: 2016-10-03 Created: 2016-10-03Bibliographically approved

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