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Risk parameters in integrated product and service offerings: a Swedish aerospace industry example
2002 (English)Conference paper, Presentation (Other academic)
Abstract [en]

The development towards total offers; integrated product and service offers, is a trend in industry, particularly in business to business relations. This strive towards more extended offers can be noticed in a wide range of companies from different branches, and it has important implications on management. Today there is no established method available to handle the extended risks associated with this type of business. This study constitutes a part of an ongoing research project and will be part of the basis for a model to evaluate the outcome of total offers regarding maintenance in the aircraft industry. The paper presents a case study performed at Volvo Aero Corporation, a Swedish aerospace company. The case study explores the importance of logistics and pinpoints the sources of risk in total offers regarding aircraft engine maintenance. Focus is on the sources of risk associated with logistics. The study is a multiple-case case study, and it is performed using multiple sources of evidence, such as is interviews, archival studies and observations, in order to be supported by triangulation for verification. The result from the case study gives an increased knowledge regarding the parameters affecting the risk, and facilitates the creation of win-win relationships within this industry.

Place, publisher, year, edition, pages
Research subject
Mining and Rock Engineering
URN: urn:nbn:se:ltu:diva-38708Local ID: d2ec8be9-74b4-4e04-966f-0d2460535b22OAI: diva2:1012209
Upprättat; 2002; 20131101 (jensva)Available from: 2016-10-03 Created: 2016-10-03

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Greberg, Jenny

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