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Maintenance metrics: a hierarchical model of balanced scorecard
Luleå University of Technology, Department of Civil, Environmental and Natural Resources Engineering, Operation, Maintenance and Acoustics.
Luleå University of Technology, Department of Civil, Environmental and Natural Resources Engineering, Operation, Maintenance and Acoustics.
Luleå University of Technology, Department of Civil, Environmental and Natural Resources Engineering, Operation, Maintenance and Acoustics.
Luleå University of Technology, Department of Civil, Environmental and Natural Resources Engineering, Operation, Maintenance and Acoustics.
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2011 (English)In: 2011 IEEE International Conference on Quality and Reliability: ICQR 2011 : Bangkok, 14 September 2011-17 September 2011, Piscataway, NJ: IEEE Communications Society, 2011, 67-74 p.Conference paper (Refereed)
Abstract [en]

The system of performance measurement of maintenance function should cover all processes related to it within the organization. There must be an interconnection between the different indicators, so the numbers can be interpreted in order to reach a good conclusion for decision making. This premise implies a hierarchy of indicators needed in a dual way. First, it will require maintenance indicators to be segmented according to the areas of influence for the rest of the organization, posed by interactions with finance department, human resources, purchasing, and, of course, with production in the seeking of compliance with corporate objectives. Simultaneously, these indicators correspond to different levels in the organization and therefore they will be segmented according to the hierarchical position of end users.

Place, publisher, year, edition, pages
Piscataway, NJ: IEEE Communications Society, 2011. 67-74 p.
Research subject
Operation and Maintenance
Identifiers
URN: urn:nbn:se:ltu:diva-38761DOI: 10.1109/ICQR.2011.6031683ScopusID: 80054775039Local ID: d3fcb62d-9546-41f7-806b-f63f4970bf8eISBN: 978-1-4577-0626-4OAI: oai:DiVA.org:ltu-38761DiVA: diva2:1012262
Conference
IEEE International Conference on Quality and Reliability : 14/09/2011 - 17/09/2011
Note
Godkänd; 2011; Bibliografisk uppgift: ISBN-13: 978-1-4577-0628-8; 20111107 (andbra)Available from: 2016-10-03 Created: 2016-10-03Bibliographically approved

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Publisher's full textScopushttp://ieeexplore.ieee.org/xpl/freeabs_all.jsp?arnumber=6031683

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Galar, DiegoParida, AdityaKumar, UdayStenström, Christer
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