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Sustainable management of operation for Functional Products:: Which customer values are of interest for marketing and sales?
Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Signals and Systems.
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
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2015 (English)Conference paper, Meeting abstract (Refereed)
Abstract [en]

The paper addresses which customer values, related to sustainable management of operation for Functional Products, are of interest during manufacturing companies’ marketing and sales processes. Based on an empirical study covering five manufacturing companies, a set of customer values, which are categorized using Hill's [28] framework in order to understand whether they are important and why,is proposed. The analysis has generated a set of twenty-three potential values, whereof nine are considered as specific for contexts embodying Functional Products.Thus, the findings identify critical values to considerprior to, andwhen, selling Functional Products. Further, the results have important implications for the design and development of Functional Products in light of ongoing transformations within the manufacturing industry

Place, publisher, year, edition, pages
2015. Vol. 30, 299–304- p.
Research subject
Control Engineering; Accounting and Control; Entrepreneurship and Innovation
Identifiers
URN: urn:nbn:se:ltu:diva-39020DOI: 10.1016/j.procir.2015.02.131Local ID: d9966be5-429c-401f-96b4-0e3f4e72e82aOAI: oai:DiVA.org:ltu-39020DiVA: diva2:1012528
Conference
Industrial Product-Service Systems Conference : PSS, industry transformation for sustainability and business 21/05/2015 - 22/05/2015
Projects
Fastelaboratoriet - VINNEXC
Note
Validerad; 2015; Nivå 1; 20141230 (jlm)Available from: 2016-10-03 Created: 2016-10-03Bibliographically approved

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Publisher's full texthttp://ipss2015.emse.fr/

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Lindström, JohnNilsson, KentParida, VinitSjödin, David RönnbergYlinenpää, Håkan
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