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Needs and requirements: how TRIZ may be applied in product-service development
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
2009 (English)In: Proceedings of the 2nd Nordic Conference on Product Lifecycle Management - NordPLM'09 / [ed] Johan Malmqvist; Göran Gustafsson, Göteborg: Chalmers tekniska högskola. Institutionen för produkt- och produktionsutveckling , 2009Conference paper, Published paper (Refereed)
Abstract [en]

In Product-Service Systems development, understanding of the customers' use of goods seems vital, since the product per se is not sold but rather the performance it brings to the customers' processes in terms of added value. This changed business scenario insists on an integration of a service and a product perspectives in early design phases. However, the approaches to understand customers diverge. In this paper, a need matrix, from the economic theory of needs, and a requirement matrix, from the TRIZ methodology, are used to elaborate on integration aspects to understand customer statements. The comparison of these matrixes made the distinct logics apparent, and gave an indication for the necessity of another type of specification for PSS products. Also, the knowledge base for PSS methodologies has to be extended to encompass a part that visualizes non measurable aspects such as needs.

Place, publisher, year, edition, pages
Göteborg: Chalmers tekniska högskola. Institutionen för produkt- och produktionsutveckling , 2009.
National Category
Other Engineering and Technologies not elsewhere specified
Research subject
Functional Product Development
Identifiers
URN: urn:nbn:se:ltu:diva-39109Local ID: db8d9d90-c5fa-11dd-80bd-000ea68e967bISBN: 978-91-975079-7-4 (print)OAI: oai:DiVA.org:ltu-39109DiVA: diva2:1012618
Conference
Nordic Conference on Product Lifecycle Management : 28/01/2009 - 29/01/2009
Projects
ProViking THINK - Team för Heterogen Innovationskunskap, Fastelaboratoriet – VINNEXC
Note
Godkänd; 2009; 20081209 (berber)Available from: 2016-10-03 Created: 2016-10-03 Last updated: 2017-10-19Bibliographically approved

Open Access in DiVA

fulltext(322 kB)13 downloads
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CiteExportLink to record
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Citation style
  • apa
  • ieee
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Language
  • de-DE
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  • Other locale
More languages
Output format
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  • asciidoc
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