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A customer and product support perspective of e-maintenance
Luleå University of Technology, Department of Civil, Environmental and Natural Resources Engineering, Operation, Maintenance and Acoustics.
Luleå University of Technology, Department of Civil, Environmental and Natural Resources Engineering, Operation, Maintenance and Acoustics.
2006 (English)In: Condition Monitoring and Diagnostic Engineering Management: COMADEM 2006 ; proceedings of the 19th international congress, Luleå, Sweden, 12 - 15 June 2006 / [ed] Uday Kumar, Luleå: Luleå tekniska universitet, 2006, 243-252 p.Conference paper (Refereed)
Abstract [en]

Today the providers of customer and product support related to military aircraft are facing major challenges. Traditionally, aircraft systems have stringent requirements on safety. In addition to this, the requirements on dependability, costs, and security have increased in importance. These changes, together with an increased diversity of customer requirements in a global utilization environment, add to the complexity of providing appropriate support solutions. The increased customer requirements have also lead to concepts such as total solution selling, or functional products, where the customers are offered availability performance to a fixed price. In order to enable efficient support solutions in a global support environment, e-Maintenance is seen as one important building block. e-Maintenance includes monitoring, collection, and distribution of realtime system health data and information to all stakeholders independent of organizational belonging or geographical location, 24 hours a day, 7 days a week (24-7). The concept of e-Maintenance is realized through the application of Information & Communication Technology (ICT), which integrates built-in tests, external tests at different maintenance echelons, and other sources of support information. The purpose of this paper is to describe important requirements and expectations that a provider of customer and product support related to military aircraft systems has on e-Maintenance in a global support environment.

Place, publisher, year, edition, pages
Luleå: Luleå tekniska universitet, 2006. 243-252 p.
Research subject
Operation and Maintenance
Identifiers
URN: urn:nbn:se:ltu:diva-39119Local ID: dbc4f4b0-9e4d-11db-8975-000ea68e967bISBN: 978-91-631-8806-0OAI: oai:DiVA.org:ltu-39119DiVA: diva2:1012628
Conference
International Congress on Condition Monitoring and Diagnostic Engineering Management : 12/06/2006 - 15/06/2006
Note
Godkänd; 2006; 20070103 (ysko)Available from: 2016-10-03 Created: 2016-10-03Bibliographically approved

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