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A holistic model of quality and production
Luleå University of Technology, Department of Civil, Environmental and Natural Resources Engineering, Operation, Maintenance and Acoustics.
Mid Sweden University.
2007 (English)In: Proceedings from the 10th QMOD Conference: Our Dreams of Excellence / [ed] Jens J. Dahlgaard; Su Mi Dahlgaard-Park; Anders Hallgren; Karin Salomonsson, Lund University, Campus Helsingborg , 2007Conference paper (Refereed)
Abstract [en]

For a long time there have been discussions about if quality or production should be focused on, especially during the 1980's and 1990's, when Total Quality Management was introduced. On one hand, people within organizations (private companies as well as public organizations) might say that quality work is important, but that they have to prioritise production. Hence, the focus might be on production output in a short term perspective, e.g. number of units or metric tons. In this view, continuous improvement and other support activities might be seen as something necessary evil that disturbs production. On the other hand, people within the quality field might emphasize aspects such as customer focus, improvement work, or routine documentation too strong. Hence, quality proponents might neglect the fact that production results in something that is offered to the customers. In summary, sometimes there is a too far distance between production of goods and services on one hand and supporting activities, such as continuous improvement and maintenance, on the other. However, in order to be both efficient and effective, there is a need to focus jointly on production and systematic quality work. To some extent an integration of the two views have been taken within the manufacturing industry, e.g. through methodologies like Six Sigma and Total Productive Maintenance. However, we believe that there still is a great scope for further integration. Hence, the purpose of this paper is to describe a holistic model that integrates the quality and maintenance fields with production activities, in order to improve organizational effectiveness and efficiency.

Place, publisher, year, edition, pages
Lund University, Campus Helsingborg , 2007.
Research subject
Operation and Maintenance
URN: urn:nbn:se:ltu:diva-39145Local ID: dc611bc0-7574-11dc-824d-000ea68e967bOAI: diva2:1012654
Quality Management and Organizational Development : 18/06/2007 - 20/06/2007
Godkänd; 2007; Bibliografisk uppgift: Proceedings från konferensen distrubuerades elektroniskt (USB-minne) under konferensen; 20071008 (peter_s)Available from: 2016-10-03 Created: 2016-10-03Bibliographically approved

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