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What hinders use when nothing hinders access?
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Business Administration and Industrial Engineering.
2008 (English)In: The 5th Scandinavian Workshop on e-Government, 2008Conference paper (Other academic)
Abstract [en]

The lack of use of digital services, specially when services and infrastructure are available, poses a problem for governments world-wide since valuable resources have been devoted to development and implementation of e-government (Pulliam, 2005; Löfstedt, 2005). Thus, to guarantee success of e-government efforts, citizen use must be addressed (Carter and Belanger, 2005). This study examined variables regarding demographic characteristics and skills and their relationship with usage of e-government services. A survey of citizens was conducted in northern Sweden. Results suggest that citizens' skills (i.e. computer experience, Internet use, online purchases, and surfing internet seeking information) are significant factors for usage of the e-services while demographic characteristics (age, gender, education, and home access to internet) are less important in this case. Implications and future research avenues are presented.

Place, publisher, year, edition, pages
Research subject
Industrial Marketing
URN: urn:nbn:se:ltu:diva-40066Local ID: f0b26780-bfc1-11dd-875e-000ea68e967bOAI: diva2:1013589
Scandinavian Workshop on eGovernment : 04/02/2008 - 05/02/2008
Godkänd; 2008; 20081201 (ysko)Available from: 2016-10-03 Created: 2016-10-03Bibliographically approved

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Loria, KarlaMostaghel, RanaSalehi-Sangari, Esmail
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