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Understanding the capability configurations for advanced service provision in manufacturing firms using fuzzy set QCA’
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.ORCID iD: 0000-0003-3255-414X
Luleå University of Technology, Department of Business Administration, Technology and Social Sciences, Innovation and Design.
2016 (English)Conference paper, Oral presentation only (Refereed)
Abstract [en]

Succeeding with advanced service provision presents major challenges for manufacturing companies. In particular, we lack insights into what capabilities are necessary to support the offering of a diverse portfolio of advanced services. Based on analysis of existing literature, we have identified four unique capabilities, namely digitalization capability, mass service customization capability, network management capability and service development capability, to be highly relevant and influential towards manufacturing companies’ ability to offer advanced services. Using a configurational comparative method, namely fuzzy-set qualitative comparative analysis (fsQCA) on a large data set of Swedish manufacturing firms, we identify capability configurations that lead to advanced service offerings. Thus, our study contributes to existing literature by suggesting that multiple paths denoted by combinations of capabilities can ensure advanced service offerings for manufacturing companies.

Place, publisher, year, edition, pages
2016.
National Category
Other Engineering and Technologies not elsewhere specified
Research subject
Entrepreneurship and Innovation
Identifiers
URN: urn:nbn:se:ltu:diva-40161Local ID: f2cb2f72-93b8-43dd-b28d-dcb7ea44f5fdOAI: oai:DiVA.org:ltu-40161DiVA, id: diva2:1013684
Conference
Global Innovation and Knowledge Academy (GIKA) Conference : 20/03/2016 - 24/03/2016
Note
Godkänd; 2016; 20160314 (davron)Available from: 2016-10-03 Created: 2016-10-03 Last updated: 2017-11-25Bibliographically approved

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Sjödin, David RönnbergParida, VinitKohtamäki, Marko

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CiteExportLink to record
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Citation style
  • apa
  • harvard1
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
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Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf