Change search
ReferencesLink to record
Permanent link

Direct link
Human-to-human interfaces for remote service kiosks: The potential of audiovisual communication
Department of Information Processing Science, University of Oulu.
Luleå University of Technology, Department of Computer Science, Electrical and Space Engineering, Computer Science.
Department of Information Processing Science, University of Oulu.
Department of Information Processing Science, University of Oulu.
2012 (English)In: NordiCHI '12: Proceedings of the 7th Nordic Conference on Human-Computer Interaction: Making Sense Through Design / [ed] Lone Malmborg, Bew York: ACM Digital Library, 2012, 288-297 p.Conference paper (Refereed)
Abstract [en]

Face-to-face service, implemented as a fully automatic remote self-service, is a common way to digitalize public and private services. Continually diversifying user groups have repeatedly challenged this strategy and the usercenteredness in the systems design. Interface personalization has been used to improve web services but service production still suffers from complex interaction processes, trust, and security problems. One solution for the problems would be a human-to-human interface-based remote system via the Internet. When designed to utilize audiovisual communication in the online interaction of real people, a kiosk interface remains simple, enables the personalization of the actual customer service with the trust, security, and ease of use ensuing from the need of the service and the individual facilitating the interaction

Place, publisher, year, edition, pages
Bew York: ACM Digital Library, 2012. 288-297 p.
Research subject
Computer and Systems Science
Identifiers
URN: urn:nbn:se:ltu:diva-40335DOI: 10.1145/2399016.2399062Local ID: f6b5bd91-6da3-4a38-8714-1d41461c1f0fISBN: 978-1-4503-1482-4OAI: oai:DiVA.org:ltu-40335DiVA: diva2:1013857
Conference
Nordic Conference on Human-Computer Interaction : 14/10/2012 - 17/10/2012
Note
Godkänd; 2012; 20130103 (andbra)Available from: 2016-10-03 Created: 2016-10-03Bibliographically approved

Open Access in DiVA

No full text

Other links

Publisher's full text

Search in DiVA

By author/editor
Sihvola, Vesa
By organisation
Computer Science

Search outside of DiVA

GoogleGoogle Scholar

Altmetric score

Total: 22 hits
ReferencesLink to record
Permanent link

Direct link