Kundfokuserad styrning : en fallstudie av Handelsbanken

Johansson, Rose-Marie; Ridefors, Madelene

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Kundfokuserad styrning: en fallstudie av Handelsbanken

Johansson, Rose-Marie

Ridefors, Madelene

2007 (Swedish)Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE creditsStudent thesis

Place, publisher, year, edition, pages

2007.

Keywords [en]

Social Behaviour Law

Keywords [sv]

Samhälls-, beteendevetenskap, juridik, Kundklagomål, Klagomålshantering, Kundfokusering

Identifiers

URN: urn:nbn:se:ltu:diva-43076ISRN: LTU-CUPP--07/285--SELocal ID: 0fc37b97-4deb-405c-96a5-2fce6cd2a12eOAI: oai:DiVA.org:ltu-43076DiVA, id: diva2:1016304

Subject / course

Student thesis, at least 15 credits

Educational program

Business Administration, bachelor's level

Examiners

Westerberg, Mats

Note

Validerat; 20101217 (root)Available from: 2016-10-04 Created: 2016-10-04Bibliographically approved

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fulltext(248 kB)

254 downloads

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