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Personalstyrning i call center: fallstudie av två norrbottniska call centrer
Kågström, Marcus
Rubing, Martin
2002 (Swedish)
Independent thesis Basic level (degree of Bachelor), 10 credits / 15 HE credits
Student thesis
Place, publisher, year, edition, pages
2002.
Keywords [en]
Social Behaviour Law
Keywords [sv]
Samhälls-, beteendevetenskap, juridik, call center, Simons Levers of Control, inre effektivitet, yttre effektivitet, personalstyrning, ekonomistyrning
Identifiers
URN:
urn:nbn:se:ltu:diva-45054
ISRN: LTU-SHU-EX--02/237--SE
Local ID: 2caac682-b130-4ea1-ad64-c10b03838c9c
OAI: oai:DiVA.org:ltu-45054
DiVA, id:
diva2:1018334
Subject / course
Student thesis, at least 15 credits
Educational program
Business Administration, bachelor's level
Examiners
Westerberg, Mats
Note
Validerat; 20101217 (root)
Available from:
2016-10-04
Created:
2016-10-04
Bibliographically approved
Open Access in DiVA
fulltext
(319 kB)
307 downloads
File information
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FULLTEXT01.pdf
File size
319 kB
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c2e5297f0056c13dad03fd72974aa144db7746f0c04e0ce70171917abaa13cab9e6562515447069c844a2ab567424198b5da9654687e70142e82c4b910a9943a
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fulltext
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application/pdf
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Total: 307 downloads
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Total: 66 hits
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https://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-45054
Direct link
http://ltu.diva-portal.org/smash/record.jsf?pid=diva2:1018334
Cite
Citation style
apa
ieee
modern-language-association-8th-edition
vancouver
Other style
apa
ieee
modern-language-association-8th-edition
vancouver
Other style
More styles
Language
de-DE
en-GB
en-US
fi-FI
nn-NO
nn-NB
sv-SE
Other locale
de-DE
en-GB
en-US
fi-FI
nn-NO
nn-NB
sv-SE
Other locale
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html
text
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rtf
html
text
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