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Different perspectives of information systems' success: a qualitative approach
2002 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

Developing an information system (IS) in an organization has been recognized to be a most complex task and the information systems field has been plagued by various system failures. According to some investigations, up to 50% of all IS are failures. Other investigations say that over 80% of all IS are failures. A question which has arisen is: why do the numbers of defined IS failure differ so between different investigations? One answer could be that the IS evaluations have been performed by different people using different methods. Further, what is considered a success or a failure is a highly subjective matter and therefore, outcomes of IS evaluations differ depending on who was asked and who was not. Two researchers who have tried to create an over all view of the different ways of measuring IS success is DeLone and McLean. Their success model shows the diversity of different ways of measuring IS success in organizations and their work has been recognized to be one of the most comprehensive made within the field of IS success and failure so far. However, DeLone and McLean do not include different perspectives of IS success or failure in their model. The purpose of this thesis was to investigate which criteria users, developers and managers have for experiencing an IS as a success or a failure. The findings were compared to the success model created by DeLone and McLean in order to explore if the perspectives of the three groups can enrich the model. This was done by using a qualitative approach To get a rich picture of the situation, qualitative interviews were made with seven users, two developers and two managers. The information gathered during these interviews was used to create three different models of which criteria the three groups have for experiencing an IS as a success or a failure. The investigation indicated that the three different groups users, developers and managers have different criteria for experiencing an IS as a success or a failure. The findings also resulted in some modifications of the success model.

Place, publisher, year, edition, pages
2002.
Keyword [en]
Social Behaviour Law, Success, failure, information systems, users, developers, managers, perspectives, qualitative approaches, criteria
Keyword [sv]
Samhälls-, beteendevetenskap, juridik
Identifiers
URN: urn:nbn:se:ltu:diva-45126ISRN: LTU-SHU-EX--02/185--SELocal ID: 2dc28f11-2d12-4a87-829d-4080fe9cc661OAI: oai:DiVA.org:ltu-45126DiVA: diva2:1018407
Subject / course
Student thesis, at least 15 credits
Educational program
Computer and Information Systems Science, master's level
Examiners
Note
Validerat; 20101217 (root)Available from: 2016-10-04 Created: 2016-10-04Bibliographically approved

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