Change search
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf
Mot ett utvecklat ramverk för marknadsföringsmätningar inom Digital Account Based Marketing: En explorativ Fallstudie
2016 (English)Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

The digital transformation has brought innovative and customizable marketing strategies which have brought an increased complexity to the marketing industry. While the complexity of marketing has increased, marketing departments are experiencing an increasing accountability for financial performance of implemented marketing campaigns. Therefore, the challenge has emerged to validate and communicate the return on investment of marketing campaigns. As current marketing return on investment measurements are often deemed to be underdeveloped, the challenge is emphasised in current literature. To address the underlying problems, this research project aims to explore how Return-on-Investment measurements can be conducted for Digital Account Based Marketing (DABM) within the Business-to-Business context. In order to fulfil the underlying purpose of the research project, the following two research questions have been developed: (1) How can a marketing Return-on-Investment measurement model be structured for Digital Account Based Marketing?(2) Which parameters can be considered central for marketing Return-on-Investment analysis of Digital Account Based Marketing? A case study has been performed at a leading DABM actor in order to answer the research questions and fulfil the research purpose. Qualitative data has been collected through observations and interviews in order to extensively map the case environment, and fulfil the research purpose. Results from the research project emphasize the need for interdepartmental collaboration when implementing DABM. The research project has resulted in qualitative insights regarding return on investment measurements of DABM and the development of a conceptual marketing measurement model. The developed model in combination with the qualitative insights aim to underpin the importance of interdepartmental collaboration further, as the developed model involves viewpoints from several different departments.Results from this study indicate that DABM campaigns both require, and benefit from interdepartmental alignment between the sales, marketing, and finance department. Thus, if interdepartmental collaboration and alignment can be endorsed through the development of current measurement methodologies, the performance of DABM campaigns could be increased, which can improve marketing performance as a whole.

Place, publisher, year, edition, pages
2016. , p. 60
Keywords [en]
Technology
Keywords [sv]
Teknik, ABM, Account Based Marketing, Marketing measurement, Marknadsföringsmätningar, Case study, MROI, Digital content marketing
Identifiers
URN: urn:nbn:se:ltu:diva-47442Local ID: 4fc2e65c-62ac-49d5-8300-2588fd140737OAI: oai:DiVA.org:ltu-47442DiVA, id: diva2:1020765
External cooperation
Subject / course
Student thesis, at least 30 credits
Educational program
Industrial and Management Engineering, master's level
Supervisors
Examiners
Note
Validerat; 20160615 (global_studentproject_submitter)Available from: 2016-10-04 Created: 2016-10-04Bibliographically approved

Open Access in DiVA

fulltext(1146 kB)320 downloads
File information
File name FULLTEXT02.pdfFile size 1146 kBChecksum SHA-512
fff8c8a5a1f8a9efacac734b4973ff961400db916ac40259f4a05490511384b05a0c6cafb9c34df929e105923ecd9e64914e546a15200721f8ef34a0c78c3e5a
Type fulltextMimetype application/pdf

Search in DiVA

By author/editor
Smedberg, William

Search outside of DiVA

GoogleGoogle Scholar
Total: 320 downloads
The number of downloads is the sum of all downloads of full texts. It may include eg previous versions that are now no longer available

urn-nbn

Altmetric score

urn-nbn
Total: 341 hits
CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf