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Investigating Effective Factors on Citizens’ Satisfaction from E-government Services in Iran
2011 (English)Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE creditsStudent thesis
Abstract [en]

With the emergence of information and communication technologies in government, it is possible to locate services closer to the citizens through different channels which help them in managing their transactions. This motivates to study citizen satisfaction with electronic government services. This report presents a survey study about citizens' satisfaction from e-government service providers. A questionnaire is distributed and analyzed to achieve a better understanding about quality of services provided. It is concluded that most citizens are satisfied with the services that provided by e-government. However, this satisfaction is not so related to their personal attitudes and usability factors. At the end the soft issues which may affect on the providing services with e-government are considered.

Place, publisher, year, edition, pages
2011.
Keyword [en]
Social Behaviour Law, marketing
Keyword [sv]
Samhälls-, beteendevetenskap, juridik
Identifiers
URN: urn:nbn:se:ltu:diva-48097Local ID: 59492eae-e004-4fa1-8d6b-cf89f156846bOAI: oai:DiVA.org:ltu-48097DiVA: diva2:1021435
Subject / course
Student thesis, at least 15 credits
Educational program
Business Administration, master's level
Supervisors
Note
Validerat; 20110720 (anonymous)Available from: 2016-10-04 Created: 2016-10-04Bibliographically approved

Open Access in DiVA

fulltext(685 kB)356 downloads
File information
File name FULLTEXT02.pdfFile size 685 kBChecksum SHA-512
18cb7a8dd504bfe4a08e00b954c58a55f2ac70bbceb1c0c06f0b641ca85c430703881e1a9320aff5f5e106e02d610f92b163330f1714d86bd4140b695094ed7d
Type fulltextMimetype application/pdf

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Ghaffarzadeh Maraghi, Hassan

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Total: 356 downloads
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CiteExportLink to record
Permanent link

Direct link
Cite
Citation style
  • apa
  • ieee
  • modern-language-association-8th-edition
  • vancouver
  • Other style
More styles
Language
  • de-DE
  • en-GB
  • en-US
  • fi-FI
  • nn-NO
  • nn-NB
  • sv-SE
  • Other locale
More languages
Output format
  • html
  • text
  • asciidoc
  • rtf