Information Security Issues of Enterprise Content Management: Case study: Helsinki City Library
Independent thesis Advanced level (degree of Master (Two Years)), 20 credits / 30 HE creditsStudent thesis
Many organizations are adopting Enterprise Content Management (ECM) as means to help them manage their increasingly content generated on a daily basis. Content contains organization sensitive information that needs to be available for legitimate users while protecting it from unauthorized users. The purpose of this research was to explore information security issues of ECM, their causes and effects as well as ways of mitigation. This research was carried out as a case study in Helsinki City Library, Helsinki, Finland.Delphi technique was used as data collection and analysis method, in total 8 ECM experts participated in data collection process and a moderate level of consensus was reached. Two categories of information security issues of ECM were identified, management and partnership e-collaboration. Management encompasses system and network infrastructure (technology), administrative, content lifecycle and corporate taxonomy and law and regulations compliance security issues.This research goes further to discuss how lack or unclear policies and procedures in the organization can affect communication, content lifecycle management, content access rights control as well as management of ECM systems in general.In relation to existing literature on information security issues of ECM, this research findings raises issue of hardware failures to ECM.
Place, publisher, year, edition, pages
2012. , 77 p.
Technology, Enterprise Content Management, ECM, Information security, Delphi Technique
IdentifiersURN: urn:nbn:se:ltu:diva-48613Local ID: 60c8e4a4-9ac7-49c1-9258-7b88f3e7426bOAI: oai:DiVA.org:ltu-48613DiVA: diva2:1021956
Subject / course
Student thesis, at least 30 credits
Information Security, master's level
Validerat; 20120820 (anonymous)2016-10-042016-10-04Bibliographically approved