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Kunden har inte alltid rätt, men berätta det inte för dem: en kvalitativ studie av supportteknikers upplevelse av kundaggression
Wallo, Linn
2009 (Swedish)
Independent thesis Advanced level (degree of Master (One Year)), 10 credits / 15 HE credits
Student thesis
Place, publisher, year, edition, pages
2009.
Keywords [en]
Social Behaviour Law
Keywords [sv]
Samhälls-, beteendevetenskap, juridik, coping, emotionell reglering, kundtjänst, supportcenter, supporttekniker, kundaggression
Identifiers
URN:
urn:nbn:se:ltu:diva-48639
ISRN: LTU-C/DUPP--09/010--SE
Local ID: 61141d8a-1ecf-47a0-bbde-10003c00b741
OAI: oai:DiVA.org:ltu-48639
DiVA, id:
diva2:1021982
Subject / course
Student thesis, at least 15 credits
Educational program
Psychology, master's level
Examiners
Gärling, Anita
Note
Validerat; 20101217 (root)
Available from:
2016-10-04
Created:
2016-10-04
Bibliographically approved
Open Access in DiVA
fulltext
(309 kB)
757 downloads
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FULLTEXT01.pdf
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309 kB
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444b4f88c16edebdb728f2b8db7fdff3b424153b0cf30b47197e31c4d1e9353222493fcd4f58eaeba358846e8467590ae4a39349190e524aaafbe1bda3f97dc4
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fulltext
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Total: 757 downloads
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https://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-48639
Direct link
http://ltu.diva-portal.org/smash/record.jsf?pid=diva2:1021982
Cite
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apa
ieee
modern-language-association-8th-edition
vancouver
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apa
ieee
modern-language-association-8th-edition
vancouver
Other style
More styles
Language
de-DE
en-GB
en-US
fi-FI
nn-NO
nn-NB
sv-SE
Other locale
de-DE
en-GB
en-US
fi-FI
nn-NO
nn-NB
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text
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html
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