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External comparisons against internal indicators
2000 (English)Independent thesis Advanced level (professional degree), 20 credits / 30 HE creditsStudent thesis
Abstract [en]

The goal of this thesis work was to find published data from other companies concerning a number of performance measures used within Volvo and to compare, benchmark, the results of Volvo against that data. To make the comparison valid, the performance measures had to be alike by definition. A comparison like this gives VTC an idea of were they stand against the world around them, regarding the efficiency of their processes. The performance measures to be benchmarked were selected from Volvo's most important processes, their core processes. Most important because they create most of the value for the customers. The performance measure comparison was limited to be just that: no proposals were to be produced as far as how Volvo Truck's should work to improve their processes if they fell below an acceptable level, or how Volvo should maintain their position if the results of the benchmarking were favourable. Close to all information that could be used was found in the benchmarking databases presented in the appendices of this report. It was, not unexpectedly, difficult to find extract data from these databases using exact metrics. Matching any data found against specific performance measures was even more difficult. Though, useful information was found within the processes of product development and production and a number of interesting comparisons could be carried out in these areas. Within the sales- and after-market processes, it was more difficult to find valid information to benchmark against.

Place, publisher, year, edition, pages
Keyword [en]
Technology, quantitative benchmarking, performance measure, business, process
Keyword [sv]
URN: urn:nbn:se:ltu:diva-51231ISRN: LTU-EX--00/230--SELocal ID: 872c96b0-3a1b-4421-a36a-f9456e62ea18OAI: diva2:1024593
Subject / course
Student thesis, at least 30 credits
Educational program
Civil Engineering programmes 1997-2000, master's level
Validerat; 20101217 (root)Available from: 2016-10-04 Created: 2016-10-04Bibliographically approved

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